Technical Support Analyst II — Global Remote Endpoint

Global Payments

Quezon City

Remote

PHP 540,000 - 720,000

Full time

6 days ago

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Job summary

Global Payments is seeking a Technical Support Analyst II to provide Level 2 remote endpoint support for employees and contractors across international regions. You will troubleshoot desktop, software, and network issues using tools like Workspace ONE and TeamViewer, while maintaining rigorous documentation and compliance.

The role requires 3+ years IT support experience, strong PowerShell scripting skills, and excellent English communication.

Qualifications

Minimum 3 years of IT support or endpoint management experience in an enterprise environment.
Experience with Windows/macOS, Active Directory, and remote troubleshooting tools.
Proficient in PowerShell scripting and automation for support tasks.

Responsibilities

Provide Level 2 technical support for desktop, software, hardware, and network issues escalated from Tier 1, aiming for first-call resolution.
Use remote access tools and endpoint management platforms to troubleshoot, push updates, manage configurations, and enforce compliance policies.
Create, update, and maintain technical documentation and knowledge base content.
Collaborate with onshore/offshore teams to ensure round-the-clock support across time zones.
Handle service requests via ticketing systems and ensure incidents are resolved within SLA timelines.