Remote L2 IT Endpoint Support Specialist

Global Payments Inc.; Quezon City; Remote; PHP 480,000 - 720,000; Full time

Job summary

Global Payments Inc. seeks a Technical Support Analyst II to deliver advanced Level 2 remote endpoint support for employees and contractors across International and Americas regions. You will diagnose hardware, software, OS, network, and mobile issues, using Workspace ONE and PowerShell automation to improve service quality.

You will participate in a rotational shift schedule to ensure coverage across time zones and contribute to IT process improvements and documentation.

Qualifications

• Minimum 3 years of IT support or endpoint management in an enterprise environment.
• Experience with Windows/macOS, Active Directory and remote troubleshooting tools.
• PowerShell scripting and automation experience.

Responsibilities

• Provide Level 2 remote endpoint support and resolve escalated incidents.
• Act as IT User Services partner, delivering excellent customer service.
• Use remote tools to troubleshoot, push updates, and enforce compliance.
• Handle tickets in ServiceNow/ServiceDesk systems within SLA timelines.
• Collaborate with offshore/onsite teams for 24x7 support and patching.
• Diagnose and resolve advanced technical challenges across endpoints.
• Configure and support mobile devices, perform system upgrades.
• Create and maintain technical documentation and knowledge base.
• Participate in on-call rotations and shift-based support.

Skills

Troubleshooting

Customer service

Communication

Documentation

Multitasking

Team collaboration

Education

At least 2 years of college

Computer Science / MIS coursework

Bachelor's degree preferred

Tools

Workspace ONE

RDP

TeamViewer

PowerShell

ServiceNow

Active Directory

Job description

Global Payments Inc. seeks a Technical Support Analyst II to deliver advanced Level 2 remote endpoint support for employees and contractors across International and Americas regions. You will diagnose hardware, software, OS, network, and mobile issues, using Workspace ONE and PowerShell automation to improve service quality.

You will participate in a rotational shift schedule to ensure coverage across time zones and contribute to IT process improvements and documentation.