End-User Support Engineer for Financial Trading Tech

TP ICAP; Manila; On-site; PHP 350,000 - 520,000; Full time

Job summary

TP ICAP in Manila is seeking an IT Desktop Support professional to handle desktop and telephony issues for brokers and staff. The role requires first/second level support for MS Office, Refinitiv, Bloomberg, and in-house apps, with staggered shifts including weekends and holidays.

The candidate should have experience in a financial dealing room, strong communication skills, and the ability to work with non-technical users in a fast-paced environment.

Qualifications

• Experience in a financial dealing room environment.
• Good communications, peer training and written documentation.
• Ability to communicate well with non-technical users.
• Strong inter-personal skills.
• Positive customer service and team attitude.
• Active participation in local and APAC team.
• Knowledge of Windows operating environments.
• Responds quickly to project changes.

Responsibilities

• Daily interaction with end users for faults, maintenance, requests, MAC (move, add and change).
• Document issues and resolutions on ServiceNow.
• Ensure hardware, software and services comply with company policies and procedures.
• Execute installation, operation and maintenance of IT and communications equipment.
• Assist in project management, vendor management, change management, and addition/disposal of software, hardware and services.
• Participate in ad-hoc tasks, projects and assignments to meet business needs.

Skills

Financial dealing room

Interpersonal skills

Communication with non-technical users

Customer service

Team player

Windows OS

Adaptability

Problem solving

Proactiveness

Time management

Analytical thinking

TCP/IP networking

Tools

ServiceNow

MS Office

Refinitiv

Bloomberg

Job description

TP ICAP in Manila is seeking an IT Desktop Support professional to handle desktop and telephony issues for brokers and staff. The role requires first/second level support for MS Office, Refinitiv, Bloomberg, and in-house apps, with staggered shifts including weekends and holidays.

The candidate should have experience in a financial dealing room, strong communication skills, and the ability to work with non-technical users in a fast-paced environment.