End-User Support Engineer - Finance Desk (Global)

TP ICAP Group; Philippines; On-site; PHP 420,000 - 680,000; Full time

Job summary

TP ICAP Group in the Philippines is seeking an IT Support Analyst to provide desktop and telephony support for brokers and staff. You will handle 1st and 2nd line support for MS Office, Refinitiv and Bloomberg, along with in-house applications, with some staggered shift, weekend, and public holiday work.

Document issues in ServiceNow, ensure hardware and software compliance with policies, and assist in project and vendor management as part of a global team delivering reliable market

Qualifications

• Essential reasonable experience in a financial dealing room environment.
• Ability to communicate well with non-technical users and good interpersonal skills.
• Willingness to work staggered shifts, weekends and public holidays.

Responsibilities

• Provide desktop and telephony support for brokers and staff.
• Handle 1st and 2nd line support for MS Office, Refinitiv, Bloomberg, and in-house apps.
• Document issues and resolutions in ServiceNow.

Skills

Windows

Communication

Teamwork

Problem solving

Networking

Tools

MS Office

ServiceNow

Refinitiv

Bloomberg

Job description

TP ICAP Group in the Philippines is seeking an IT Support Analyst to provide desktop and telephony support for brokers and staff. You will handle 1st and 2nd line support for MS Office, Refinitiv and Bloomberg, along with in-house applications, with some staggered shift, weekend, and public holiday work.

Document issues in ServiceNow, ensure hardware and software compliance with policies, and assist in project and vendor management as part of a global team delivering reliable market