End User Support Engineer - Desktop & Telephony

768 TP ICAP Management Services Ltd (Philippines Branch); Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

TP ICAP Group in the Philippines is seeking a Desktop and Telephony Support specialist to provide first- and second-level IT support for brokers and staff, handling MS Office, Refinitiv, Bloomberg, and in-house apps.

The role requires staggered shifts, weekend and public holiday work, and strong communication skills to collaborate with a financial dealing room team in a dynamic environment.

Qualifications

• Essential reasonable experience in a financial dealing room environment.
• Ability to communicate clearly with non-technical users and document issues.
• Familiarity with Windows environments and standard IT tools.
• Willingness to work staggered shifts, weekends, and public holidays.

Responsibilities

• Provide desk and telephony support for brokers and staff at first and second line.
• Support MS Office, Refinitiv, Bloomberg and in-house apps; log issues in ServiceNow.
• Install, operate and maintain IT and communications equipment; adhere to policies.
• Assist in project, vendor, and change management; take on ad-hoc tasks.

Skills

Windows operating environments

Customer service

Communication

Teamwork

Problem solving

Prioritization under pressure

Attention to detail

TCP/IP networking knowledge

Tools

ServiceNow

MS Office

Refinitiv

Bloomberg

Job description

TP ICAP Group in the Philippines is seeking a Desktop and Telephony Support specialist to provide first- and second-level IT support for brokers and staff, handling MS Office, Refinitiv, Bloomberg, and in-house apps.

The role requires staggered shifts, weekend and public holiday work, and strong communication skills to collaborate with a financial dealing room team in a dynamic environment.