Help Desk Analyst — End-User Support & Access Admin

CBRE Asia Pacific; Manila; On-site; PHP 250,000 - 350,000; Full time

Job summary

CBRE Asia Pacific is seeking a Help Desk Analyst in Manila to provide end-user support for specific software applications and assist with simple hardware issues. You will create new users, update security access, and review servers and user activity to ensure systems stay operational, following established procedures.

This role emphasizes documentation and timely communication, aligning with CBRE RISE values and helping internal users efficiently.

Qualifications

• Bachelor’s Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard problems.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Organizational skills with a strong inquisitive mindset.

Responsibilities

• Provide end-user support for specific software applications. Assist with simple hardware issues.
• Create new users and update user security access.
• Review servers and users to ensure that the systems are operational.
• Inform management of any general operational problems.
• Assist with conducting system maintenance on the network.
• Ensure software literature is up to date.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Exchange straightforward information, ask questions, and check for understanding.

Skills

Analytical thinking

Problem solving

Organizational skills

Communication skills

Ability to follow procedures

Education

Bachelor’s Degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CBRE Asia Pacific is seeking a Help Desk Analyst in Manila to provide end-user support for specific software applications and assist with simple hardware issues. You will create new users, update security access, and review servers and user activity to ensure systems stay operational, following established procedures.

This role emphasizes documentation and timely communication, aligning with CBRE RISE values and helping internal users efficiently.