End-User Computing Lead: IT Ops & 24/7 Support

MicroSourcing; Philippines; Hybrid; PHP 900,000 - 1,700,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Flexible work arrangements

Job summary

MicroSourcing is seeking an IT Supervisor for the End-User Computing Group (EUCG) to lead delivery, support, and management of end-user computing services across desktops, laptops, mobile devices, and software. You will ensure security, compliance and efficient operations while guiding a team of IT professionals in a dynamic hybrid work environment.

The role requires coordinating IT support, driving improvements in user experiences, and aligning technology with organizational goals while

Qualifications

• Bachelor's degree in IT or related field.
• 5+ years IT operations experience with 2+ years in a supervisory role.
• 4. Experience managing 10+ direct reports in enterprise environments.
• ITIL certification or equivalent ITSM knowledge.

Responsibilities

• Oversee delivery and support of end-user computing services.

Skills

IT Operations

Team leadership

Vendor management

Analytical skills

Communication skills

ITIL

Education

Bachelor's degree in IT or related field

Job description

MicroSourcing is seeking an IT Supervisor for the End-User Computing Group (EUCG) to lead delivery, support, and management of end-user computing services across desktops, laptops, mobile devices, and software. You will ensure security, compliance and efficient operations while guiding a team of IT professionals in a dynamic hybrid work environment.

The role requires coordinating IT support, driving improvements in user experiences, and aligning technology with organizational goals while