Global End-User IT Engineer — Desktop and Support

Probe CX; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Probe Group is seeking an IT Business Partner to join our engineering team to deliver, maintain and troubleshoot mission-critical infrastructure and Desktop Support. The role ensures availability, performance and security across our global operations.

You will manage end-user computing queues, provide 2nd level support, coordinate with IT Managers, and contribute to BAU projects with a strong client focus and timely problem resolution.

Qualifications

• Relevant tertiary qualifications in IT or related field.
• Experience in managing end-user computing environments and IT service delivery.
• Ability to document systems and changes; strong communication and problem-solving skills.

Responsibilities

• Manage and monitor global End-user computing queues.
• Provide 2nd level support with option to escalate to 3rd tier staff.
• Ensure desktop hardware and software are maintained and faults replaced as needed.
• Collaborate with IT Managers regarding potential problems and improvements.
• Support BAU projects and meet targets and deadlines.
• Maintain a client/internal customer focus and timely resolution of issues.

Skills

Wintel

SCCM

Active Directory

End User OS

Win 10

Win 11

ITIL

Documentation

Multitasking

Troubleshooting

Communication

Relationship building

Desktop hardware

Network troubleshooting

Problem solving

Education

BA/BS or equivalent

Job description

Probe Group is seeking an IT Business Partner to join our engineering team to deliver, maintain and troubleshoot mission-critical infrastructure and Desktop Support. The role ensures availability, performance and security across our global operations.

You will manage end-user computing queues, provide 2nd level support, coordinate with IT Managers, and contribute to BAU projects with a strong client focus and timely problem resolution.