End-to-End Technical Support Specialist

Joinimagine; Taguig; On-site; PHP 391,000 - 614,000; Full time

Job summary

Bosch Service Solutions Inc. in Manila seeks a skilled IT Helpdesk professional to resolve technical issues via phone, email, and portals while meeting SLAs. You will document interactions, installations, and reported bugs for clear follow-up actions.

The role emphasizes remote troubleshooting, Windows updates, firewall configurations, and device licensing management, focusing on accuracy, collaboration, and long-term system reliability.

Qualifications

• Bachelor’s degree in information technology or related field.
• Proficiency in Windows OS, firewall management, and remote device support.
• Advanced knowledge of Microsoft Office for data analysis and reporting.
• Strong written and verbal communication; teamwork.
• Experience with ERP or ticketing systems is a plus.

Responsibilities

• Resolve technical inquiries via phone, email and portals within SLAs.
• Document daily interactions, installations, and bugs with clear follow-up actions.
• Investigate recurring issues to improve system reliability.
• Perform remote troubleshooting, including Windows updates and firewall config.
• Manage device health and licensing for equipment.
• Create and update helpdesk incidents through the lifecycle.

Skills

Windows Operating System

Network security

Remote device management

Microsoft Office

Communication

Team collaboration

Attention to detail

Problem solving

Education

Bachelor’s degree in information technology

Tools

SAP

Zendesk

Salesforce

Job description

Bosch Service Solutions Inc. in Manila seeks a skilled IT Helpdesk professional to resolve technical issues via phone, email, and portals while meeting SLAs. You will document interactions, installations, and reported bugs for clear follow-up actions.

The role emphasizes remote troubleshooting, Windows updates, firewall configurations, and device licensing management, focusing on accuracy, collaboration, and long-term system reliability.