Technical Support & Customer Experience Specialist

Bosch Service Solutions, Inc.; Pateros; On-site; PHP 300,000 - 600,000; Full time

Job summary

Bosch Service Solutions, Inc. in Manila is seeking a technically skilled Professional to handle end-to-end resolution of support inquiries, document interactions, and perform remote troubleshooting for diverse automotive-related software needs.

The role emphasizes Windows OS, firewall management, and ERP/ticketing system exposure like SAP, Zendesk, or Salesforce, with a team-focused, detail-oriented approach.

Qualifications

• Bachelor's degree in information technology or related field.
• Proficiency in Windows OS environments, network security (firewalls), and remote device management.
• Advanced knowledge of Microsoft Office for data analysis and reporting.

Responsibilities

• End-to-End Resolution of technical support inquiries via phone, email, and portals within SLAs.
• Maintain meticulous records of interactions, installations, and reported bugs for stakeholders.

Skills

Windows OS

Network security

Remote device management

Microsoft Office

Education

Bachelor's degree in information technology

Tools

SAP

Zendesk

Salesforce

Job description

Bosch Service Solutions, Inc. in Manila is seeking a technically skilled Professional to handle end-to-end resolution of support inquiries, document interactions, and perform remote troubleshooting for diverse automotive-related software needs.

The role emphasizes Windows OS, firewall management, and ERP/ticketing system exposure like SAP, Zendesk, or Salesforce, with a team-focused, detail-oriented approach.