End-to-End Ocean Export Operations Specialist

DHL Global Forwarding; Pasay; On-site; PHP 500,000 - 700,000; Full time

Job summary

DHL Global Forwarding in Metro Manila is seeking an Export Operations Specialist to manage end-to-end ocean freight export activities, ensuring accurate documentation and proactive communication with customers and stakeholders.

The role emphasizes timely billing, regulatory compliance, and coordination with carriers and internal teams to deliver smooth export execution. Candidates should be prepared to handle a range of duties across documentation, bookings, and payments.

Qualifications

Responsibilities

• Manage end-to-end export documentation, ensuring completeness, accuracy, and compliance with customs and internal guidelines.
• Validate booking details and secure required approvals, quotations, and permits.
• Coordinate shipment booking and optimization with carriers; create and maintain shipment files in CW1.
• Arrange pick-up and transport for export shipments.
• Liaise with shippers, brokers, carriers, and internal stakeholders to gather required documents and ensure smooth processing.
• Monitor shipment milestones, provide booking confirmations, vessel schedules, and shipment updates to customers.
• Prepare shipping instructions, draft and finalize Bills of Lading, and ensure timely release of shipping documents upon payment.
• Ensure compliance with destination-specific regulatory filings (AMS, ENS, ACI, JP24, FMC filings).
• Handle billing processes, including invoice preparation, cost/revenue updates, accruals, and COD payment collection prior to document release.
• Address operational accounting issues such as unbilled transactions and revenue leakages.
• Track and follow up on outstanding or unreleased documents and expedite issues when necessary.
• Maintain proactive customer communication, ensuring requirements are met and resolving any service deviations.
• Coordinate with internal teams, overseas offices, and Global Service Center for seamless execution of export operations.
• Perform other duties as assigned by the Team Lead or Station Manager.

Job description

DHL Global Forwarding in Metro Manila is seeking an Export Operations Specialist to manage end-to-end ocean freight export activities, ensuring accurate documentation and proactive communication with customers and stakeholders.

The role emphasizes timely billing, regulatory compliance, and coordination with carriers and internal teams to deliver smooth export execution. Candidates should be prepared to handle a range of duties across documentation, bookings, and payments.