Customer Operations Associate - End-to-End Orders & Credit

Shell; Philippines; On-site; PHP 380,000 - 720,000; Full time

Job summary

Shell is seeking an Early Careers professional in the Philippines to support Customer Operations with end-to-end order management, credit handling, and dispute resolution. The role also covers lubricant service administration and adoption of touchless solutions, working with logistics, IT, and service partners.

In this early career position, you will operate within established guidelines, respond to standard queries, and contribute to process improvements while collaborating with

Qualifications

• Early Careers level suitable for graduates or early career professionals.

Responsibilities

• Manage end-to-end order process across logistics and service teams to ensure timely fulfillment.
• Handle credit-related inquiries and resolve blocked orders.
• Own end-to-end dispute resolution for quantity, pricing, tax and master data.
• Manage customer complaints and feedback with stakeholders to ensure timely updates.
• Provide guidance on lubricant analysis services and assist with equipment registration.
• Promote touchless solutions and support system integration with customers.

Job description

Shell is seeking an Early Careers professional in the Philippines to support Customer Operations with end-to-end order management, credit handling, and dispute resolution. The role also covers lubricant service administration and adoption of touchless solutions, working with logistics, IT, and service partners.

In this early career position, you will operate within established guidelines, respond to standard queries, and contribute to process improvements while collaborating with