Enablement Lead: Instructional Design & Knowledge Mgmt

Hammerjack Pty Ltd; Philippines; On-site; PHP 120,000 - 140,000; Full time

Job summary

Hammerjack Pty Ltd seeks an OE Manager – Instructional Design & Knowledge Management to lead a cross-functional enablement team that designs, delivers, and governs high-quality learning programs across service lines.

This role blends people leadership with hands-on instructional design, knowledge authoring, content lifecycle management, and analytics to ensure advocates, supervisors, and support staff have the right capabilities and findable, accurate guidance at the moment of need.

Qualifications

• 5+ years progressive corporate instructional design experience; 2+ years people management.
• Proficiency with content authoring tools (Articulate 360, Vyond, Camtasia, SnagIt) and MS Office.
• Hands-on experience with knowledge management and technical writing (preferably KCS-aligned).
• Demonstrated success designing engaging learning for contact center and/or healthcare operations.
• Strong business writing, presentation, and executive communication skills.
• Ability to manage multiple priorities in a fast-paced, virtual, matrixed environment.

Responsibilities

• Lead cross-functional enablement team to design and govern learning programs.
• Coach and manage 2–5 direct reports and 40+ enablement staff.
• Plan enablement backlog using Agile; manage budgets and resources.
• Design, develop, implement, and evaluate curricula for new-hire and tenured audiences.
• Ensure knowledge content accuracy and governance with SMEs.
• Drive continuous improvement in content workflow and delivery.

Skills

Instructional design

People leadership

Content governance

Executive communication

Education

Bachelor's degree in Education or related field

Instructional design certification (preferred)

Tools

Articulate 360

Vyond

Camtasia

SnagIt

MS Office

Job description

Hammerjack Pty Ltd seeks an OE Manager – Instructional Design & Knowledge Management to lead a cross-functional enablement team that designs, delivers, and governs high-quality learning programs across service lines.

This role blends people leadership with hands-on instructional design, knowledge authoring, content lifecycle management, and analytics to ensure advocates, supervisors, and support staff have the right capabilities and findable, accurate guidance at the moment of need.