Enablement Manager (Instructional Design and Knowledge Management)

Sagility; Quezon City; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

Sagility is seeking an OE Manager – Instructional Design & Knowledge Management to lead a cross-functional enablement team responsible for designing, delivering, and governing high-quality learning programs and knowledge content.

The role blends people leadership with hands-on instructional design, knowledge authoring, and analytics to empower advocates, supervisors, and support teams with accurate guidance.

Qualifications

• 5+ years progressive corporate instructional design experience.
• 2+ years people management experience.
• Proficiency with content authoring tools (Articulate 360, Vyond, Camtasia, SnagIt) and MS Office (Word, Excel, PowerPoint, OneNote).
• Hands-on knowledge management and technical writing experience (KCS-aligned preferred).
• Strong business writing, presentation, and executive communication skills.

Responsibilities

• Lead the cross-functional enablement team to design, deliver, and govern learning programs and knowledge content.
• Mentor 40+ team members with coaching, performance management, and career development.
• Partner with SMEs to ensure content accuracy and updates reflect product/process changes.
• Plan enablement backlog, manage budgets, capacity, and vendor resources using Agile practices.
• Measure learning outcomes and transfer to performance; optimize content lifecycle.

Skills

Instructional design

People management

Content authoring

Knowledge management

Technical writing

Healthcare ops experience

Education

Bachelor’s degree in Education, Communications, Technical Writing

Instructional design certification (preferred)

Tools

Articulate 360

Vyond

Camtasia

SnagIt

MS Office

Job description

The OE Manager – Instructional Design & Knowledge Management leads a cross-functional enablement team that designs, delivers, and governs high‑quality learning programs and knowledge content to improve operational excellence across service lines. This role combines people leadership with hands‑on expertise in instructional design, knowledge authoring, content lifecycle management, and analytics to ensure advocates, supervisors, and support teams have the right capabilities and findable, accurate guidance at the moment of need.

Key Responsibilities

• People & Operational Leadership
• Manage 2–5 direct reports and a broader enablement team (40+), providing coaching, performance management, and career development.
• Lead design and knowledge quality performance coaching forums for knowledge and learning products; facilitate cross‑functional reviews and executive readouts.
• Work with key stakeholders to ensure close-loop feedback onto knowledge and content accuracy.
• Plan and prioritize enablement backlog using Agile practices; manage budgets, capacity, and vendor/contracted resources as required.
• Instructional Design & Learning Delivery
• Design, develop, implement, and evaluate curricula for new‑hire and tenured audiences (advocates, supervisors, support staff).
• Apply adult learning and instructional design methodologies; create micro‑learning, ILT/VILT, eLearning, scenarios, and assessments.
• Build role‑plays, simulations, and knowledge checks; measure learning effectiveness and transfer to performance.
• Continuously enhance the learning experience through engaging facilitation and modern content authoring tools (e.g., Articulate 360, Camtasia, Vyond).
• Knowledge Management & Technical Writing
• Establish and maintain knowledge standards, templates, and governance (e.g., KCS‑aligned practices).
• Author, structure, tag, and maintain knowledge articles to ensure accuracy, findability, and re‑use; manage full content lifecycle.
• Monitor article usage, feedback, and performance metrics; run quality reviews and lifecycle operations (create/update/retire).
• Partner with SMEs and instructional designers to align knowledge and training content; ensure updates reflect product/process/system changes.
• Stakeholder, Project & Change Management
• Build strong relationships with operations leaders and matrix partners; translate business needs into enablement roadmaps.
• Lead large‑scale content and readiness initiatives tied to system releases and process changes; manage scope, timelines, and risk.
• Drive continuous improvement in content workflow and delivery; communicate status and outcomes to all levels of leadership.
• Ensure QISMS/InfoSec and compliance practices are upheld across training and knowledge repositories.

Qualifications

Required

• 5+ years progressive corporate instructional design experience; 2+ years people management.
• Proficiency with content authoring tools (Articulate 360, Vyond, Camtasia, SnagIt) and MS Office (Word, Excel, PowerPoint, OneNote).
• Hands‑on experience with knowledge management and technical writing (preferably KCS‑aligned).
• Demonstrated success designing engaging learning for contact center and/or healthcare operations.
• Strong business writing, presentation, and executive communication skills.
• Ability to manage multiple priorities in a fast‑paced, virtual, matrixed environment; strong problem‑solving and decision‑making.

Preferred

• Bachelor’s degree in Education, Communications, Technical Writing, or related field; instructional design certification preferred.
• KCS, Agile, project/change management certifications a plus.
• Experience with enterprise knowledge platforms (e.g., KnowledgeXchange) and metadata/tagging strategies.
• Healthcare domain familiarity and medical terminology exposure.

Core Competencies

• Stakeholder Influence & Relationship Building
• Strategic Thinking & Business Acumen
• Instructional Design Mastery & Facilitation
• Knowledge Governance & Content Quality
• Change Agility & Ambiguity Management
• Virtual Team Leadership & Coaching

Tools & Systems

• Articulate 360 (Rise/Storyline), Vyond, Camtasia, SnagIt, WellSaid (or equivalent)
• MS Office (Word, Excel, PowerPoint, OneNote)