Employee Relations Specialist

Outsourced; Manila; Hybrid; PHP 558,000 - 893,000; Full time

Job summary

Outsourced is seeking an Employee & Industrial Relations professional to foster a compliant and productive work environment. You will manage employee concerns, investigations, policy guidance, and conflict resolution while supporting labor compliance and documentation.

This hybrid role requires 2–5 years in ER/IR, strong communication, and proficiency with HRIS and MS Office, with opportunities to engage in negotiations and regulatory submissions.

Qualifications

• Bachelor's degree in HR, Psychology, Business Administration, or related field.
• 2-5 years of experience in employee relations, industrial relations, or HR operations.
• Preferably with law units.
• Experience handling investigations, grievances, or labor compliance is an advantage.

Responsibilities

• Serve as primary contact for employee concerns and workplace issues.
• Conduct investigations related to misconduct, grievances, and policy violations.
• Provide guidance on policies, procedures, and workplace expectations.
• Support conflict resolution through coaching, mediation, and interventions.
• Prepare reports on employee relations trends and compliance status.

Skills

Employee relations

Industrial relations

Policy & compliance

Communication

Conflict resolution

Education

Bachelor's degree in HR/Business Administration related field

2-5 years of experience in employee relations/industrial relations/HR operations

Preferably with law units

Tools

HRIS

MS Office

Job description

Role Summary

The Employee & Industrial Relations role is responsible for fostering a positive, compliant, and productive work environment by managing employee relations concerns, supporting labor compliance, and maintaining strong partnerships with employees, leaders, and regulatory bodies. This position ensures fair and consistent application of company policies, supports grievance handling, facilitates conflict resolution, and manages labor-related documentation and processes. The role also contributes to organizational stability by supporting negotiations, disciplinary procedures, and engagement initiatives.

Job Description

Key Responsibilities

Employee Relations

• Serve as the primary point of contact for employee concerns, inquiries, and workplace issues.
• Conduct investigations related to misconduct, grievances, and policy violations.
• Provide guidance to employees and managers on policies, procedures, and workplace expectations.
• Support conflict resolution through coaching, mediation, and structured interventions.
• Maintain accurate and confidential employee relations records.

Industrial Relations

• Support compliance with labor laws, regulations, and standards set by DOLE and other regulatory bodies.
• Prepare documentation for labor cases, audits, and regulatory submissions.
• Assist in managing labor disputes, conciliation, and settlement processes.
• Support collective discussions, negotiations, and agreements when applicable.
• Monitor trends in employee issues to recommend proactive interventions.

Policy & Compliance

• Ensure consistent implementation of company policies and disciplinary procedures.
• Review and update HR policies to align with legal requirements and best practices.
• Conduct policy orientations and compliance briefings for employees and leaders.
• Support internal audits and risk assessments related to HR and labor compliance.

Engagement & Culture

• Support employee engagement initiatives and programs that promote a positive work environment.
• Analyze data from engagement surveys and recommend improvements.
• Partner with leaders to strengthen communication, morale, and workplace culture.

Documentation & Reporting

• Prepare reports on employee relations trends, case summaries, and compliance status.
• Maintain updated records of disciplinary actions, settlements, and labor cases.
• Track and report key metrics related to employee and industrial relations.

QUALIFICATIONS

Education

• Bachelors in Human Resources, Psychology, Business Administration, or related field.
• Experience
• 2-5 years of experience in employee relations, industrial relations, or HR operations.
• Preferably with law units
• Experience handling investigations, grievances, or labor compliance is an advantage.

Technical Skills

• Knowledge of labor laws, DOLE processes, and regulatory requirements.
• Strong documentation and case-management skills.
• Proficiency in HRIS and MS Office applications.

Core Competencies

• Strong interpersonal and communication skills
• Conflict resolution and mediation
• Analytical and problem-solving ability
• High level of discretion and confidentiality
• Sound judgment and decision-making
• Ability to manage sensitive and complex situations

KEY PERFORMANCE INDICATORS (KPIs)

• Timeliness and accuracy of case handling
• Compliance with labor laws and regulatory requirements
• Quality of documentation and reporting
• Reduction in employee relations issues or repeat cases
• Stakeholder satisfaction (employees and leaders)
• Successful facilitation of settlements, resolutions, and interventions

Work schedule:

AM (8AM to 5PM) or MID (1PM to 10PM) (3x office 2WFH)

Office Location:

Alabang / Eastwood