Employee Relations Specialist

Hammerjack; Makati; Hybrid; PHP 480,000 - 900,000; Full time

Benefits offered by this job

Health insurance

WFH & Hybrid options

Onsite meals

Career development

Additional time off

Job summary

Hammerjack is building a fast-moving People & Culture team in the Philippines to support employees and leaders across onboarding, engagement, and workforce changes. You will deliver practical HR support, drive consistent processes, and help create a positive employee experience.

As the trusted first point of contact, you will handle employee relations, performance concerns, and data-driven insights while partnering with stakeholders to align people initiatives with business goals.

Qualifications

• Bachelor's degree in Psychology, Business Administration, Management, or a related field.
• 3–5 years of experience in Human Resources, People & Culture, Employee Relations, or related HR role.
• Experience in employee relations, workforce changes, engagement, performance management, and stakeholder partnership.
• Knowledge of Philippine labor standards and employee relations practices; strong judgment, integrity, and conflict-resolution skills.
• Experience with HR analytics; exposure to BPO, offshore staffing, outsourcing, shared services, or other high-volume environments.

Responsibilities

• Be the trusted first point of contact for employees and leaders across onboarding, engagement, employee relations, performance, workforce changes, and reporting.
• Partner with the business to align people initiatives with objectives.
• Support onboarding, conduct touchpoints, and ensure new hires receive information and guidance.
• Maintain regular employee check-ins and support culture, engagement, and experience initiatives.
• Handle workplace concerns and cases in line with Philippine labor standards and company processes.
• Guide leaders and employees through performance concerns, workforce movements, and transitions with timely, compliant execution.
• Maintain accurate people records and leverage workforce insights to identify concerns and interventions.

Skills

Employee relations

HR analytics

Stakeholder partnership

Onboarding support

Workforce changes

Education

Bachelor's degree in Psychology, Business Admin, Management or related field

Job description

Put people at the heart of performance. Join a fast-moving People & Culture team where you’ll support employees and leaders, strengthen the employee experience, and help people processes run consistently from onboarding through workplace transitions.

Role Overview

Be the trusted first point of contact for employees and business leaders. You’ll deliver timely, practical People & Culture support across onboarding, engagement, employee relations, performance, workforce changes, and reporting—helping create a positive and consistent employee experience.

Key Responsibilities

• Partner with the business: Build trusted stakeholder relationships and align people initiatives, processes, and interventions with business objectives.
• Set new hires up for success: Support onboarding, conduct touchpoints, and ensure employees receive the information, connection, and guidance they need.
• Strengthen engagement and connection: Maintain regular employee check-ins and support culture, engagement, and employee experience initiatives.
• Manage employee relations: Handle workplace concerns and cases in line with company processes and Philippine labor standards, following each matter through to resolution.
• Support performance and workforce changes: Guide leaders and employees through performance concerns, employee movements, and workforce transitions with timely, accurate, and compliant execution.
• Turn workforce data into action: Maintain accurate people records and use workforce insights to identify emerging concerns and recommend appropriate interventions with management.

Qualifications

• Bachelor’s degree in Psychology, Business Administration, Management, or a related field.
• 3–5 years of experience in Human Resources, People & Culture, Employee Relations, or a related HR role.
• Demonstrated experience in employee relations, workforce changes, employee engagement, performance management, and stakeholder partnership.
• Working knowledge of Philippine labor standards and employee relations practices, supported by sound judgment, integrity, and conflict-resolution skills.
• Experience using workforce data and HR analytics; exposure to BPO, offshore staffing, outsourcing, shared services, or another high-volume people environment is highly preferred.

What’s in It for You

• Recognised by Great Place To Work: Ranked #8 Best Workplace in the Philippines and #3 Best Workplace in IT-BPM in the Medium category for 2026.
• Work That Fits Real Life: Roles aligned with Australian and US clients, with day and night shift options plus WFH, hybrid and office-based setups depending on the role.
• Room to Grow: Structured onboarding and ongoing Learning & Development programs that help employees build skills, strengthen capability and prepare for broader responsibilities.
• Health Cover From Day 1: Health insurance coverage from Day 1 plus dependent coverage, giving employees and their families added peace of mind from the start.
• Clear Pay, Clear Expectations: Compensation aligned with the role and experience, supported by clear responsibilities and expectations from the outset.
• Work That Connects You to the Client: Work directly with international businesses as part of a dedicated team that operates as an extension of their business.
• Support Beyond Day 1: Our People & Culture and support teams stay involved beyond onboarding, providing day-to-day guidance, employee support, engagement and recognition throughout the employee experience.

Plus the everyday extras: Modern workspaces, complimentary onsite meals, flowing coffee and drinks at our café bar, additional time off and tenure incentives.

About Us

At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact

Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.