Employee Relations Manager

GoTeam; Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

GoTeam in Cebu, Philippines (onsite → hybrid) is seeking an Employee & Labor Relations Manager to own ER systems, investigations, and due process within a fast-growing outsourcing environment. You will lead investigations, ensure defensible documentation, and drive compliant processes.

You will partner with the Director / Head of People & Culture to reduce ER issues, coach managers, and maintain labor policy alignment with DOLE regulations as they evolve.

Qualifications

• 5–8 years of progressive HR experience, with at least 3 years focused on employee/labor relations or ER case management.
• BPO, tech-enabled, or outsourcing background.
• Strong working knowledge of the Philippine Labor Code, DOLE regulations, and due process requirements.
• Proven experience leading investigations and disciplinary processes independently.
• Bachelor's degree in HR, Psychology, Business, Law, or related field.

Responsibilities

• Investigate and resolve grievances and disputes fairly and quickly.
• Keep a clean, defensible paper trail on every case.
• Own intake, evidence gathering, findings, and recommended action for investigations.
• Document to a standard that holds up if challenged.
• Lead notices to explain, administrative hearings, and terminations with due process.
• Audit and defend labor cases; ensure policy aligns with DOLE regulations.
• Train managers to catch issues at the source and reduce escalations.
• Track trends by team, manager, and issue type; flag risk early.

Skills

HR experience

ER case management

Investigations leadership

Disciplinary processes

Labor Code knowledge

Education

Bachelor's degree in HR, Psychology, Business or Law

Job description

Employee & Labor Relations Manager

GoTeam

• Cebu, Philippines (Onsite → Hybrid)
• Full-time

Reports to: Director / Head of People & Culture

GoTeam is a 1,200+ person outsourcing company headquartered in Cebu, serving clients in tech, professional services, and growth-stage businesses around the world. We're looking for the person who makes HR run — cleanly, on time, and at scale.

You'll sit alongside the Employee & Labor Relations Manager, both reporting to the Director / Head of People & Culture. Where they own conflict and compliance risk, you own the systems and processes that make day-to-day HR fast and reliable.

You're Likely a Strong Fit If You Have

• 5–8 years of progressive HR experience, with at least 3 years focused specifically on employee/labor relations or ER case management
• BPO, tech-enabled, or outsourcing background
• Strong working knowledge of the Philippine Labor Code, DOLE regulations, and due process requirements
• Proven experience leading investigations and disciplinary processes independently
• Bachelor's degree in HR, Psychology, Business, Law, or related field

Strong Signals

• Calm under pressure — you de-escalate rather than inflame
• Meticulous documentation habits — you write like every case might be reviewed
• SHRM-CP / SHRM-SCP, PHRi, CHRP, or equivalent
• Experience training or coaching managers, not just handling cases yourself
• Track record of reducing repeat ER issues, not just closing tickets

Responsibility Pillars

Employee & Labor Relations

You are the first call when things go sideways.

• Investigate and resolve grievances and disputes fairly and quickly
• Keep a clean, defensible paper trail on every case

Case Management & Investigations

You lead investigations end to end.

• Own intake, evidence gathering, findings, and recommended action
• Document to a standard that holds up if challenged

Discipline & Due Process

You guide the business through hard calls.

• Lead notices to explain, administrative hearings, and terminations
• Ensure every case follows Philippine due process requirements

Labor Compliance

You keep GoTeam clean on the Labor Code.

• Own audits and labor case defense tied to employee relations
• Keep policy aligned with DOLE regulations as they evolve

Manager Coaching

You build capability, not just handle cases.

• Train people managers to catch and handle issues at the source
• Reduce unnecessary escalations through proactive coaching

ER Data & Patterns

You turn cases into early warning signs.

• Track trends by team, manager, and issue type
• Flag risk before it becomes a labor case or attrition driver