Employee Loan Success Lead - Field & Partnerships

The Golden Legacy Financing Corporation; Quezon City; Hybrid; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Mission-driven program

Opportunity to improve lives through lending

Job summary

A leading financial institution in Quezon City seeks a Customer Success & Relationship Officer to enhance employee engagement through a salary loan program. This role requires driving loan penetration and fostering strong relationships with HR teams. You'll lead orientations and info sessions, manage Loan Ambassadors, and collect feedback to improve the loan experience. Ideal candidates will have strong communication skills, experience in field engagement, and a proactive mindset.

Qualifications

• People-oriented professional thriving in engagement and relationship-building.
• Experience in HR coordination, training facilitation, or financial services is a strong advantage.
• Energetic, proactive, and skilled in digital engagement.

Responsibilities

• Drive loan penetration and awareness across partner companies.
• Build strong operational relationships with HR and payroll teams.
• Lead high-impact employee events and orientations.

Skills

Strong communication

Relationship-building

Issue resolution

Data tracking

Field engagement

Education

Bachelor's degree

Job description

A leading financial institution in Quezon City seeks a Customer Success & Relationship Officer to enhance employee engagement through a salary loan program. This role requires driving loan penetration and fostering strong relationships with HR teams. You'll lead orientations and info sessions, manage Loan Ambassadors, and collect feedback to improve the loan experience. Ideal candidates will have strong communication skills, experience in field engagement, and a proactive mindset.