Empathetic Healthcare Support Specialist

Carenet-Health-; Makati; On-site; PHP 294,000 - 398,000; Full time

Job summary

Carenet is seeking a patient-focused service representative in the Philippines to support patients, providers and pharmacies with care coordination, scheduling and inquiries.

You bring empathy, attention to detail, and a healthcare mindset; the role requires 12+ months in customer service, a 35 wpm typing speed, and basic Windows/Outlook skills. The position offers PHP 31,000 per month.

Qualifications

• High School diploma or GED.
• 12+ months in a customer service environment.
• Typing at least 35 wpm.
• Basic knowledge of Windows, Outlook, Word and Excel.
• Strong problem-solving abilities.

Responsibilities

• Schedule radiology appointments and respond to inquiries per standards.
• Research customer issues and provide workable solutions.
• Identify needs and build trusted relationships with customers.
• Manage multiple priorities and cross-train on other products.
• Operate Carenet CRM, client CRMs, Teams and Outlook.

Skills

Empathy

Multitasking

Interpersonal skills

Attention to detail

Education

High School diploma

Tools

Windows

Outlook

Word

Excel

Job description

Carenet is seeking a patient-focused service representative in the Philippines to support patients, providers and pharmacies with care coordination, scheduling and inquiries.

You bring empathy, attention to detail, and a healthcare mindset; the role requires 12+ months in customer service, a 35 wpm typing speed, and basic Windows/Outlook skills. The position offers PHP 31,000 per month.