Empathetic E‑Commerce Support Specialist

Hirebridge LLC; Manila; Vor Ort; PHP 335.000 - 558.000; Vollzeit

Zusammenfassung

Tribute Technology is seeking a Customer Care / E-commerce support specialist to engage with florists, funeral homes and direct consumers. You will handle orders, inquiries and ticketing across phone, email, live chat and social media, collaborating with Canada and US teams.

The role emphasizes empathy, patience and timely, accurate responses in a growing, globally expanding company. The position offers a frontline role in a dynamic E-commerce team, with responsibilities across B2B and DTC

Qualifikationen

• Strong oral and written communication in English.
• Ability to work in a fast-paced environment with the capacity to manage multiple priorities.
• Effective time management including prioritization and meeting deadlines.
• Excellent organizational skills and attention to detail.
• Ability to communicate effectively and listen to different points of view.
• Ability to handle sensitive and confidential information.
• Processing e-commerce orders including routing, price adjustments and delivery confirmation.
• Addressing both B2B and DTC inquiries and requests.
• Willing to work rotational am/pm shifts including holidays; 40 hours/week.
• Be ready to start each shift promptly to ensure continuous customer support.
• Provide clear, timely, accurate and professional customer support.
• Coordinate with internal units to support vendor needs for B2B customers.
• Commit to personal development and learning.
• Communicate complex issues through ticketing and escalations to leadership.
• Other duties as assigned.

Aufgaben

• Strong oral and written communication with customers and vendors.
• Handle inquiries and provide assistance across channels.
• Process orders, track deliveries and manage issues.
• Coordinate with internal teams to fulfill vendor needs.
• Escalate complex cases to leadership when needed.
• Maintain high quality service and meet deadlines.

Kenntnisse

English communication

Time management

Organizational skills

Attention to detail

Customer service

Jobbeschreibung

Tribute Technology is seeking a Customer Care / E-commerce support specialist to engage with florists, funeral homes and direct consumers. You will handle orders, inquiries and ticketing across phone, email, live chat and social media, collaborating with Canada and US teams.

The role emphasizes empathy, patience and timely, accurate responses in a growing, globally expanding company. The position offers a frontline role in a dynamic E-commerce team, with responsibilities across B2B and DTC