Empathetic E-Commerce Support Specialist

Tribute Technology; Metro Manila; Sur place; PHP 290 000 - 379 000; Plein temps

Résumé du poste

Tribute Technology in the Philippines is seeking a motivated Customer Service Associate to act as the frontline contact for vendors and direct customers. You will handle inquiries via phone, email, live chat, and social media, supporting B2B relationships and end-to-end orders.

The role emphasizes empathy, patience, and timely responses, with rotating am/pm shifts and a 40-hour work week. You will cooperate with Canada and US teams, maintaining high service standards and accurate information.

Qualifications

• 2–3 years of customer service experience in an online, B2B or DTC environment.
• Minimum of Associate degree or equivalent work experience (BPO).
• Intermediate to advanced computer skills and proficiency with Microsoft Office.

Responsabilités

• Strong oral and written communication skills in English.
• Ability to manage multiple priorities in a fast-paced environment.
• Handle frontline customer inquiries via phone, email, and chat.
• Process e-commerce orders including routing, price adjustments, and delivery confirmation.
• Address B2B and DTC inquiries and requests and coordinate with internal teams.

Connaissances

Strong English communication

Multitasking

Time management

Organizational skills

Active listening

Problem solving

Microsoft Office

CRM systems

Formation

Associate degree

Outils

Microsoft Office

CRM software (Gladly/Service Cloud)

Description du poste

Tribute Technology in the Philippines is seeking a motivated Customer Service Associate to act as the frontline contact for vendors and direct customers. You will handle inquiries via phone, email, live chat, and social media, supporting B2B relationships and end-to-end orders.

The role emphasizes empathy, patience, and timely responses, with rotating am/pm shifts and a 40-hour work week. You will cooperate with Canada and US teams, maintaining high service standards and accurate information.