Client Retention Specialist - Healthcare & HMO

Dempsey Resource Management Inc.; Angeles; On-site; PHP 279,000 - 469,000; Full time

Job summary

A client management firm is seeking a Client Services Associate in Pampanga to assist in developing client retention strategies, communicate effectively with clients, and collaborate with teams to enhance service offerings. Ideal candidates should possess a Bachelor's degree and at least 1 year of experience in client servicing, along with strong problem-solving and organizational skills. This is an on-site position that requires excellent verbal and written communication abilities.

Qualifications

• At least 1 year of experience in client servicing, preferably in HMO, insurance, or healthcare industries.
• Proven skills in account management, including client relationship building, issue resolution, and retention strategies.
• Ability to handle multiple accounts and meet deadlines in a fast-paced environment.

Responsibilities

• Assist in developing strategies for client retention in HMO & insurance sectors.
• Communicate with clients to enhance satisfaction and resolve issues.
• Monitor client feedback and propose improvements to service offerings.
• Collaborate with marketing and sales teams to support retention campaigns.
• Maintain accurate client records and report on retention metrics.

Skills

Client relationship building

Problem-solving skills

Verbal communication

Written communication

Organizational abilities

Attention to detail

Education

Bachelor's degree holder / College Graduate

Tools

MS Office (Excel, Word, Outlook)

CRM systems

Job description

A client management firm is seeking a Client Services Associate in Pampanga to assist in developing client retention strategies, communicate effectively with clients, and collaborate with teams to enhance service offerings. Ideal candidates should possess a Bachelor's degree and at least 1 year of experience in client servicing, along with strong problem-solving and organizational skills. This is an on-site position that requires excellent verbal and written communication abilities.