Email Marketing Support Pro - Flexible & Growth-Focused

TDCX Group; Manila; Hybrid; PHP 480,000 - 800,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Learning and development programs

Flexible work arrangements

Direct public transport access

Job summary

TDCX is seeking a Quality Manager to oversee workforce administration, reporting, and process improvements within a dynamic BPO environment. The role emphasizes data accuracy, KPI tracking, and collaboration with management to enhance performance across teams.

Join a global BPO leader with strong growth plans, flexible work arrangements, and a focus on learning and development to propel your career forward.

Qualifications

• Diploma or higher in any field.
• At least 2 years’ experience in a related role is preferred.
• Strong time management and multitasking abilities.
• Excellent written and spoken English; ability to communicate with the supporting market.

Responsibilities

• Administer leaves, attendance, scheduling, and other workforce duties.
• Provide feedback on tools, resources, procedures and guidelines to improve workflow.
• Trend and track performance, and compile monthly and yearly agent KPI reports.
• Highlight performance deviations to the supervisor for necessary action.
• Ensure all data are collected, usable, relevant, accurate, representative and objective.
• Prepare daily, weekly, monthly and ad-hoc reports and dispatch to target audiences on time.
• Perform other duties to support the Quality Management System.

Skills

Time management

Multitasking

Written & verbal communication

English proficiency

Education

Diploma / Bachelor’s degree or higher

Job description

TDCX is seeking a Quality Manager to oversee workforce administration, reporting, and process improvements within a dynamic BPO environment. The role emphasizes data accuracy, KPI tracking, and collaboration with management to enhance performance across teams.

Join a global BPO leader with strong growth plans, flexible work arrangements, and a focus on learning and development to propel your career forward.