Email Marketing Support & Analytics Specialist

TDCX Group; Philippines; On-site; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Attractive remuneration

Medical insurance

World-class workspaces

Learning and development

Flexible working arrangements

Public transport access

Global company with awards

Job summary

TDCX Group in the Philippines is seeking a Quality Manager to lead and coordinate our quality initiatives within a dynamic BPO environment. You will oversee audits, KPI tracking, and process improvements to ensure client satisfaction and compliance.

The role requires a Diploma or higher, at least 2 years in a related field, and strong English communication. Join a global company offering comprehensive perks, learning opportunities, and a culture that rewards performance and growth.

Qualifications

• Diploma or higher in any field required.
• Strong time management and multitasking abilities.
• Excellent verbal and written communication in English.
• Ability to analyze data and produce KPI reports.

Responsibilities

• Administer leaves, attendance, scheduling, and other workforce duties.
• Provide feedback on tools, resources, procedures and guidelines to enhance workflow.
• Trend and track performance, and compile monthly and yearly agent KPI reports.
• Highlight deviations to superiors for action.
• Ensure data is collected, usable, accurate and representative.
• Complete daily, weekly, monthly and ad-hoc reports and dispatch on time.
• Support continual improvement of the Quality Management System.

Skills

Time management

Communication

Multi-tasking

Attention to detail

Education

Diploma or higher

Job description

TDCX Group in the Philippines is seeking a Quality Manager to lead and coordinate our quality initiatives within a dynamic BPO environment. You will oversee audits, KPI tracking, and process improvements to ensure client satisfaction and compliance.

The role requires a Diploma or higher, at least 2 years in a related field, and strong English communication. Join a global company offering comprehensive perks, learning opportunities, and a culture that rewards performance and growth.