Email & Chat Support Specialist (Non-Voice)

Holy Trinity University; Caloocan; On-site; PHP 284,356 - 340,603; Full time

Benefits offered by this job

Fix weekends Off

Competitive Salary

Monthly Commissions

HMO with 2 FREE Dependents from Day 1

Free Coffee and Biscuits at the office

Paid leaves, OT & holiday pay

Government-mandated benefits & 13th-month pay

Job summary

An educational institution in Metro Manila is seeking a Non-Voice Agent to join their team. This role involves managing account tasks like data entry and chat support while ensuring customer satisfaction. The ideal candidate should have a high school diploma and excellent communication skills. The position offers a competitive salary of up to 28k monthly, includes benefits like government-mandated perks, and allows for a work-life balance with weekends off and paid leaves.

Qualifications

• Must have good communication skills and the ability to work in a fast-paced environment.
• Problem-solving abilities are essential for resolving customer inquiries.

Responsibilities

• Manage non-voice account tasks, including data entry, email correspondence, and chat support.
• Provide accurate information and resolve inquiries through written communication.
• Process service requests and ensure timely responses to customer queries.

Skills

Good communication and interpersonal skills

Excellent problem-solving and decision-making abilities

Education

High school diploma or equivalent

Job description

An educational institution in Metro Manila is seeking a Non-Voice Agent to join their team. This role involves managing account tasks like data entry and chat support while ensuring customer satisfaction. The ideal candidate should have a high school diploma and excellent communication skills. The position offers a competitive salary of up to 28k monthly, includes benefits like government-mandated perks, and allows for a work-life balance with weekends off and paid leaves.