Pure Non Voice - Call Center Agent - Paid Training

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary package

HMO coverage

Monthly allowances and performance bonuses

Opportunities for career advancement

Paid training and time off

Fun company events

Paid Time Off

Team Events

Job summary

A leading communication consultancy in Mandaluyong is seeking motivated and enthusiastic individuals for customer support roles. This position offers a competitive salary package, benefits from Day 1, and opportunities for career advancement. You will handle customer inquiries through various channels, maintain accurate records, and collaborate with teams to ensure customer satisfaction. Ideal candidates are high school graduates or above, eager to build their careers, and able to work onsite.

Qualifications

• Open to high school graduates and college undergrads.
• Experience in BPO is a plus but not required.
• Must be willing to work onsite and attend on-site interviews.
• Fresh graduates are welcome to apply.

Responsibilities

• Resolve customer concerns and inquiries via voice and non-voice.
• Maintain accurate records in the internal system.
• Ensure customer satisfaction and efficient issue resolution.
• Stay informed on company products and policies.
• Collaborate with the team for improvements.

Skills

Customer support

Communication

Problem-solving

Team collaboration

Education

High school diploma or higher

Job description

Jumpstart Your Career with Us – Be the Difference We're Looking For

Are you ready to grow, shine, and make an impact?

We're on the hunt for motivated, reliable, and enthusiastic individuals who are eager to start or level up their careers. If you're someone who thrives in a voice or non-voice role, wants stability, and values growth — this is your sign to apply.

What You’ll Get From Us:

• Competitive Salary Package
• HMO Coverage starting Day 1
• Monthly Allowances & Performance Bonuses
• Opportunities for Career Advancement
• 13th Month Pay and Regular Salary Increases
• Paid Training and Paid Time Off
• Fun Company Events and Team Celebrations

What You'll Be Doing:

• Provide top-tier support by resolving customer concerns and inquiries via voice and non-voice account
• Maintain accurate and updated records in our internal system
• Ensure customer satisfaction by resolving issues professionally and efficiently
• Stay informed on company products, policies, and processes
• Collaborate with the team for continuous improvement and success

You're a Great Fit If You:

• Are a high school graduate or higher (college undergrads welcome)
• BPO experience is a plus but not required
• Willing to work onsite
• Are willing to attend on-site interviews
• Are a fresh grad excited to build a career

Work Schedule:

• Full-time | 8-hour shifts
• Weekdays Only – Enjoy your weekends off

Why Join Us?

Because we don’t just hire employees – we build careers.

When you join our team, you’re joining a workplace that values growth, teamwork, and your well-being.