Email & Chat Customer Care Specialist

Alta Resources, Inc.; Pasig; On-site; PHP 279,000 - 424,000; Full time

Job summary

Alta Resources, Inc. is hiring for a customer care specialist in Pasig, Philippines. The role focuses on responding to consumer product inquiries via letter, email, and chat, delivering best-in-class service, and handling calls as needed to meet client demand.

This position requires ability to address escalated emails and resolve issues with a sense of urgency, using Alta designated software and standard procedures. English proficiency and fast-paced adaptability are essential.

Qualifications

• Education: At least two years of college required or completion of a vocational course, preferably in Customer Care.
• Work Experience: At least six months of call center experience required. New graduates will be considered.

Responsibilities

• Responds to consumer product inquiries via letter, email and chat to deliver best in class customer service.
• Handles inbound/outbound calls depending on client demand and processes requests efficiently.
• Addresses escalated emails requiring analysis and non-standard responses.
• Resolves customer problems with urgency and documents interactions.
• Maintains positive relationships with clients and coworkers to ensure issue resolution.
• Collaborates with team members to ensure customer issues are resolved.

Skills

Data entry

Customer focus

Call center experience

Meet metrics

Fast paced

MS Word & Excel

English proficiency

Education

Two years of college

Vocational course in Customer Care

Tools

Excel

Word processing

Client software

Job description

Alta Resources, Inc. is hiring for a customer care specialist in Pasig, Philippines. The role focuses on responding to consumer product inquiries via letter, email, and chat, delivering best-in-class service, and handling calls as needed to meet client demand.

This position requires ability to address escalated emails and resolve issues with a sense of urgency, using Alta designated software and standard procedures. English proficiency and fast-paced adaptability are essential.