Elite Loyalty & Guest Experience Manager

Marriott Hotel Manila; Roxas; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Marriott Hotels is seeking a Loyalty Manager to lead the Bonvoy Loyalty Program efforts and oversee the Elite member experience across the property. You will mentor the loyalty team, ensure a deep understanding of Elite benefits, and coordinate with the Loyalty Head Connector to maintain seamless delivery of member benefits.

The role involves managing part of the Loyalty Operations department, engaging with Elite members, and driving quality service standards across pre-arrival to post-stay

Qualifications

• 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.
• OR
• 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
• Adjusts Elite Member status when necessary according to established guidelines.
• Partners with Head Connector to update, appoint and activate connector team on property.
• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

Education

2-year degree in Hospitality/Business

4-year degree in Hospitality/Business

Job description

Marriott Hotels is seeking a Loyalty Manager to lead the Bonvoy Loyalty Program efforts and oversee the Elite member experience across the property. You will mentor the loyalty team, ensure a deep understanding of Elite benefits, and coordinate with the Loyalty Head Connector to maintain seamless delivery of member benefits.

The role involves managing part of the Loyalty Operations department, engaging with Elite members, and driving quality service standards across pre-arrival to post-stay