Elite CSR - BPO Customer Support in Sta. Rosa, Laguna

AFNI PHILIPPINES, INC.; Santa Rosa; On-site; PHP 244,000 - 292,000; Full time

Benefits offered by this job

Base salary PHP 24k

Performance incentive 9k

HMO for dependents

Medical reimbursement

Life insurance

Paid leaves

Paid training

Growth opportunities

Job summary

AFNI Philippines is seeking Customer Service Representatives to support US/UK/AU accounts from Sta Rosa, Laguna. In this role, you will use your communication skills to deliver friendly, solution-oriented support to customers by phone, chat, or email.

The position offers up to 24,000 PHP monthly, plus up to 9,000 PHP monthly performance incentives, health insurance for dependents, medical reimbursement, life insurance, paid leaves and training, and opportunities for growth.

Qualifications

• At least 12 months of BPO experience handling English-speaking accounts (US/UK/AU).
• At least a high school diploma.
• Strong communication skills with confidence, spontaneity and relational ability.
• Strong comprehension and learning agility.
• Able to work in a paperless environment with information security compliance.
• Must be able to provide NBI clearance before the start date.

Responsibilities

• Deliver excellent customer service through customer interactions to maintain satisfaction.
• Support US/UK/AU accounts from Sta Rosa, Laguna with accuracy and empathy.

Skills

BPO experience

English communication

Learning agility

Education

High school diploma

Job description

AFNI Philippines is seeking Customer Service Representatives to support US/UK/AU accounts from Sta Rosa, Laguna. In this role, you will use your communication skills to deliver friendly, solution-oriented support to customers by phone, chat, or email.

The position offers up to 24,000 PHP monthly, plus up to 9,000 PHP monthly performance incentives, health insurance for dependents, medical reimbursement, life insurance, paid leaves and training, and opportunities for growth.