About the Role
Location: BGC, Taguig City
Work Setup: Hybrid setup: 60% onsite at the BGC, Taguig office and 40% work-from-home. May require up to 30% travel depending on business and project requirements
We are looking for a Senior Business Process Consultant – EDI Operations (EDI & SAP SD) to drive and support global EDI operations, partner integrations, and SAP Order-to-Cash processes. This role will be responsible for managing EDI transactions and integrations, supporting SAP EDI/IDoc environments, troubleshooting complex issues, and collaborating with business and IT stakeholders to ensure seamless and efficient electronic data exchange.
The ideal candidate has strong EDI expertise, hands-on SAP EDI/IDoc experience, and a solid understanding of SAP SD and Order-to-Cash business processes.
Key Responsibilities
EDI Operations & Integration Management
- Manage and optimize EDI operations, ensuring reliable and efficient data exchange with business partners
- Lead EDI partner onboarding activities, including connectivity setup, mappings, testing, and deployment
- Monitor and support EDI transactions, interfaces, and production operations
- Resolve EDI incidents, manage change requests, and perform root cause analysis for recurring issues
- Ensure EDI processes comply with established standards and best practices
SAP EDI & Order-to-Cash Support
- Support SAP EDI/IDoc integrations and related business processes
- Participate in SAP rollouts, enhancements, upgrades, and system improvements
- Troubleshoot and resolve cross-functional issues involving EDI, SAP SD, and O2C processes
- Coordinate testing activities and validate integration solutions prior to deployment
- Support continuous improvement initiatives across SAP and EDI landscapes
Stakeholder & Vendor Collaboration
- Collaborate closely with business users, IT teams, external partners, and AMS providers
- Serve as a key point of contact for EDI-related initiatives and support activities
- Provide guidance and support to local EDI Key Users and business stakeholders
- Facilitate effective communication between technical and business teams
Documentation & Process Improvement
- Maintain EDI documentation, operating procedures, knowledge repositories, and integration standards
- Identify opportunities to improve operational efficiency and system reliability
- Promote best practices and knowledge sharing across teams
- Support governance and compliance initiatives related to EDI operations
Qualifications
Required Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Business Informatics, or a related field
- Minimum 5 years of hands‑on EDI operations experience
- Strong experience with ANSI X12, EDIFACT, EDI mappings, partner integrations, testing, and production support
- Hands‑on experience with SAP EDI and IDoc processing
- Strong analytical, troubleshooting, and problem‑solving skills
- Excellent communication and stakeholder management abilities
- Willingness to travel up to 30% as required
Preferred Qualifications
- Experience with SAP SD (Sales & Distribution)
- Knowledge of Order-to-Cash (O2C) processes
- Experience supporting global EDI environments and multinational operations
- Background in manufacturing, logistics, supply chain, or distribution industries
Must-Have Skills
- Strong EDI Operations Expertise
- Hands-on experience with:
- ANSI X12
- EDIFACT
- EDI Mapping
- Partner Onboarding & Integration
- EDI Testing & Production Support
- SAP EDI / IDoc experience
- Strong troubleshooting and incident management capabilities
- Experience working with business and technical stakeholders
Nice-to-Have Skills
- SAP SD (Sales & Distribution) expertise
- Order-to-Cash (O2C) process knowledge
- Purchasing, Logistics, or Supply Chain business process experience
- SAP implementation, rollout, or enhancement project experience
- Experience working with AMS providers and external integration partners
Why Join Us?
- Work on global EDI and SAP integration initiatives
- Collaborate with international business and IT teams
- Gain exposure to enterprise-scale SAP and supply chain processes
- Drive operational improvements and digital connectivity strategies
- Competitive compensation and career growth opportunities