Ecommerce Growth & Optimization Coordinator

Outsourcey; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Job summary

Outsourcey in the Philippines seeks a dynamic ecommerce specialist to manage website content, monitor stock levels, SEO, and online trade activities across channels. You will collaborate with merchandising, marketing and support teams to optimize site performance and customer experience.

The role requires expertise in ecommerce journeys, content management systems (Magento/Adobe Commerce preferred), Google Analytics, and cross-team collaboration.

Qualifications

• Excellent written and verbal communication skills.
• Relationship building skills.
• Problem solving and decision-making skills.
• Proactive with a high level of initiative.
• Ability to multitask in a high pressure & fast paced environment whilst maintaining composure.
• Strong attention to detail.
• Understanding of ecommerce customer journeys and best practice web usability.
• Ecommerce operations and campaign cycles.
• Product setup and stock availability processes.
• SEO principles and their impact on site visibility.
• Basic understanding of customer journeys and how on-site content supports conversion.
• Accuracy, speed, and QA processes to maintain content integrity.
• Cross team/ department collaboration.
• Intermediate Experience
• Ecommerce & Digital trading experience.
• Website content management systems experience (magneto or Adobe Commerce preferred).
• Retail/ fashion business knowledge preferred.
• Systems: FranConnect (Wardrobe).
• SLI (eMerchandising tool).
• Google Analytics (Web data).

Responsibilities

• Monitor stock levels, best sellers, category performance, onsite behaviour & sales metrics.
• Identify opportunities to evolve & improve sales, profit & customer experience.
• Complete website reporting & present trade results & recommendations on a regular basis.
• Work with the merchandise teams to ensure sufficient allocations & replenishment for sales target achievement & online channel growth.
• Continually identify and recommend opportunities for digital improvements.
• Communicate all promotional activity to relevant internal + external stakeholders.
• Work with the digital, marketing & merchandise teams to execute an online trade calendar, including marketing channel communications and promotions to support growth.
• Manage day-to-day updates on the website, including:
• Home page content
• Promotional banners
• Landing pages
• Category content
• Execution of merchandise & marketing plans/ promotional activity to drive sales performance.
• Ensure product pages are accurate and reflect stock availability, size options, and merchandising priorities
• Liaise with key stakeholders to ensure that key deadlines are met & information required for product enrichment is obtained.
• Merchandise site based on weekly department sales budgets and focus areas.
• Configure all online promotions to provide a seamless customer experience.
• Optimise SEO through keyword research, maintaining GMB, ensuring that copy written across product descriptions, category pages, landing pages, blogs & homepages are using key words and required SEO best practice.
• Testing, maintaining and executing website content in line with marketing campaigns and messages across but not limited to homepages, landing pages, category pages & promotional assets
• Digital Customer Experience
• Proactively audit the website to ensure all content is accurate, up to date, and customer friendly
• Monitor and reporting any site or operational issues
• Apply SEO best practice across product and content pages.
• Work closely with Customer Support to understand customer pain points & resolve issues that may be inhibiting customer experience and online performance
• Work with internal & external teams to resolve technical issues and elevate where necessary
• Continually monitor and review digital operations processes (e.g. product upload, website photography & content, fulfilment etc.), and present and manage (where required) improvements and recommendations
• Perform UAT (user acceptance testing) to ensure campaigns function correctly across key customer journeys across desktop and mobile devices to ensure a seamless browsing and shopping experience.
• Monitor campaign placement and functionality across devices.
• Continued focus and execution of enrichment principles:
• Maintain clear and intuitive navigation and categories
• Keep filters and product tags accurate for better product discovery
• Regularly update static content (e.g. size guides, delivery, returns)
• Ensure all updates and campaigns consider the customer experience
• Give feedback early in campaign planning to avoid customer issues
• Optimise site layout and filters to help customers find products easily

Skills

Communication

Relationship building

Problem solving

Proactive

Multitasking

Attention to detail

Ecommerce knowledge

SEO basics

Cross-team collaboration

Intermediate experience

Magento/Adobe Commerce

Tools

Google Analytics

Magento/Adobe Commerce

FranConnect (Wardrobe)

Job description

Outsourcey in the Philippines seeks a dynamic ecommerce specialist to manage website content, monitor stock levels, SEO, and online trade activities across channels. You will collaborate with merchandising, marketing and support teams to optimize site performance and customer experience.

The role requires expertise in ecommerce journeys, content management systems (Magento/Adobe Commerce preferred), Google Analytics, and cross-team collaboration.