Ecommerce Operations Lead (Magento/CRO)

Outsourcey; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Team of industry leaders

Job summary

Outsourcey is looking for an experienced Ecommerce Operations Specialist in the Philippines. You will manage Magento-based website updates, coordinate product launches, promotions, and content with cross-functional teams to deliver a seamless shopper journey.

You will analyze performance metrics, drive CRO initiatives, ensure quality and accuracy, and mentor junior team members while coordinating with marketing, merchandising, and technology stakeholders to keep campaigns on schedule.

Qualifications

• Demonstrated eCommerce operations experience within a retailer or consumer brand.
• Strong hands-on experience using Adobe Commerce/Magento in a live retail environment.
• Solid understanding of retail eCommerce processes, including promotions, product launches, campaign execution, onsite merchandising, and trade-calendar management.
• Experience coordinating multiple website activities and deadlines simultaneously.
• Practical experience delivering CRO initiatives and website improvements.
• Strong understanding of eCommerce metrics, reporting, analysis, and performance commentary.
• Excellent attention to detail and a disciplined approach to quality assurance.
• Strong initiative and the ability to identify and resolve issues with limited supervision.
• Clear stakeholder-management and communication skills.
• Ability to remain operationally hands-on while providing guidance and best-practice support to other team members.

Responsibilities

• Manage the day-to-day execution of website updates using Magento/Adobe Commerce.
• Coordinate product, promotional, merchandising, content, and campaign activity across the website.
• Ensure all onsite activity is implemented accurately and in line with the digital trade calendar.
• Conduct pre-launch and post-launch quality checks for promotions, content, pricing and journeys.
• Identify and resolve website issues; coordinate with internal and external partners.
• Maintain high standards of website accuracy, usability, and customer experience.
• Lead conversion rate optimisation initiatives across the website.
• Suggest improvements for navigation, product discovery, and onsite merchandising.
• Support CRO testing and website enhancements; apply learnings to future activity.
• Monitor performance data and provide actionable recommendations.

Skills

Ecommerce operations

Stakeholder management

Campaign coordination

CRO testing

Analytics & reporting

Quality assurance

Tools

Adobe Commerce/Magento

Job description

Outsourcey is looking for an experienced Ecommerce Operations Specialist in the Philippines. You will manage Magento-based website updates, coordinate product launches, promotions, and content with cross-functional teams to deliver a seamless shopper journey.

You will analyze performance metrics, drive CRO initiatives, ensure quality and accuracy, and mentor junior team members while coordinating with marketing, merchandising, and technology stakeholders to keep campaigns on schedule.