eCommerce Operation Specialist, Philippines

Crocs, Inc.; Philippines; On-site; PHP 550,000 - 900,000; Full time

Job summary

Crocs, Inc. is seeking an E-commerce Operation Specialist in the Philippines. This hybrid role coordinates warehouse operations to support timely fulfilment and collaborates with Customer Service to ensure SLA adherence and high customer experience quality.

The role requires hands-on experience with ecommerce platforms, SOPs, and KPIs, plus strong data reconciliation and cross-functional communication. Join a team driving operational excellence in a dynamic retail environment.

Qualifications

• 2–4 years of experience in ecommerce operations, supply chain, or customer operations.
• Experience coordinating warehouse coordination and fulfilment processes.
• Experience with ecommerce platforms and enablers.
• Strong understanding of SOPs, controls, and KPIs.
• Comfortable performing daily checks, reconciliations, and reports.
• Experience with SAP or ERP systems preferred.
• High attention to detail with strong execution and follow-through.
• Strong coordination and communication skills.

Responsibilities

• Coordinate warehouse operations to support accurate, timely E-commerce fulfilment.
• Partner with Customer Service to ensure issue resolution, SLA adherence, and customer experience quality.
• Track and monitor enabler KPIs and SOP adherence, flag risks and gaps.
• Perform regular site integrity checks, including UI/UX, content accuracy, and functionality.
• Conduct daily platform checks across channels (SKUs, pricing, campaigns, orders, SAP).
• Ensure data accuracy and system alignment between platforms and SAP.
• Update and maintain daily sales and performance reports.
• Support investigation and resolution of order, fulfilment, or system discrepancies.
• Work with E-commerce Executive and enabler to ensure operational readiness for campaigns.
• Identify opportunities for process standardization and improvement.

Skills

2–4 years experience in ecommerce ops

Warehouse coordination & fulfilment

Experience with ecommerce platforms

SOPs, controls & KPIs

Daily checks & reconciliations

SAP/ERP familiarity

Attention to detail & execution

Coordination & communication

Tools

SAP

Job description

Select how often (in days) to receive an alert:

eCommerce Operation Specialist, Philippines

Requisition ID: 16237

Job Location(s):

City of Makati NCR, PH

Time in Office: Hybrid

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You’ll Do

• Coordinate warehouse (WH) operations to support accurate, timely E‑commerce fulfilment
• Partner with Customer Service teams to ensure issue resolution, SLA adherence, and customer experience quality
• Track and monitor enabler KPIs and SOP adherence, flagging risks and gaps proactively
• Perform regular site integrity checks, including SIS UI/UX, content accuracy, and functionality
• Conduct daily platform checks across all channels (SKUs, pricing, campaigns, orders, sales in SAP)
• Ensure data accuracy and system alignment between platforms and SAP
• Update and maintain daily sales and performance reports
• Support investigation and resolution of order, fulfilment, or system discrepancies
• Work closely with the E‑commerce Executive and enabler to ensure operational readiness for campaigns
• Identify operational improvement opportunities and support process standardization

What You’ll Bring to the Table

• 2–4 years of experience in E‑commerce operations, supply chain, or customer operations
• Hands‑on exposure to warehouse coordination and fulfilment processes
• Experience working with E‑commerce platforms and enablers
• Strong understanding of SOPs, controls, and operational KPIs
• Comfortable performing daily checks, reconciliations, and reports
• Experience with SAP or ERP systems preferred
• High attention to detail with a strong execution and follow‑through mindset
• Strong coordination and communication skills

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.