E‑commerce Operations Specialist — Philippines (Hybrid)

Crocs, Inc.; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

Crocs, Inc. in the Philippines is seeking an E‑commerce Operations Specialist to ensure operational excellence across all channels, focusing on warehouse coordination, SOP adherence, daily system checks, and performance reporting.

You’ll collaborate with Customer Service, monitor KPIs, perform daily platform checks (SKUs, pricing, campaigns, orders in SAP), and help resolve discrepancies. A 2–4 year background in e‑commerce operations and SAP/ERP familiarity are preferred.

Qualifications

• 2–4 years of experience in E‑commerce operations, supply chain, or customer operations.
• Hands‑on exposure to warehouse coordination and fulfilment processes.
• Experience working with E‑commerce platforms and enablers.
• Strong understanding of SOPs, controls, and operational KPIs.
• Comfortable performing daily checks, reconciliations, and reports.

Responsibilities

• Coordinate warehouse operations to support accurate, timely e‑commerce fulfilment.
• Partner with Customer Service teams to ensure issue resolution and SLA adherence.
• Track enabler KPIs and SOP adherence, flag risks and gaps proactively.
• Perform daily platform checks across channels (SKUs, pricing, campaigns, orders in SAP).
• Ensure data accuracy and system alignment between platforms and SAP.
• Update and maintain daily sales and performance reports.
• Assist investigation and resolution of order, fulfilment, or system discrepancies.

Skills

E-commerce operations

Warehouse coordination

SLA adherence

Data accuracy

Communication skills

Tools

SAP

ERP systems

Job description

Crocs, Inc. in the Philippines is seeking an E‑commerce Operations Specialist to ensure operational excellence across all channels, focusing on warehouse coordination, SOP adherence, daily system checks, and performance reporting.

You’ll collaborate with Customer Service, monitor KPIs, perform daily platform checks (SKUs, pricing, campaigns, orders in SAP), and help resolve discrepancies. A 2–4 year background in e‑commerce operations and SAP/ERP familiarity are preferred.