eCommerce Operation Specialist, Philippines

Crocs, Inc.; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

Crocs, Inc. in the Philippines is seeking an E‑commerce Operations Specialist to ensure operational excellence across all channels, focusing on warehouse coordination, SOP adherence, daily system checks, and performance reporting.

You’ll collaborate with Customer Service, monitor KPIs, perform daily platform checks (SKUs, pricing, campaigns, orders in SAP), and help resolve discrepancies. A 2–4 year background in e‑commerce operations and SAP/ERP familiarity are preferred.

Qualifications

• 2–4 years of experience in E‑commerce operations, supply chain, or customer operations.
• Hands‑on exposure to warehouse coordination and fulfilment processes.
• Experience working with E‑commerce platforms and enablers.
• Strong understanding of SOPs, controls, and operational KPIs.
• Comfortable performing daily checks, reconciliations, and reports.

Responsibilities

• Coordinate warehouse operations to support accurate, timely e‑commerce fulfilment.
• Partner with Customer Service teams to ensure issue resolution and SLA adherence.
• Track enabler KPIs and SOP adherence, flag risks and gaps proactively.
• Perform daily platform checks across channels (SKUs, pricing, campaigns, orders in SAP).
• Ensure data accuracy and system alignment between platforms and SAP.
• Update and maintain daily sales and performance reports.
• Assist investigation and resolution of order, fulfilment, or system discrepancies.

Skills

E-commerce operations

Warehouse coordination

SLA adherence

Data accuracy

Communication skills

Tools

SAP

ERP systems

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

Based in the Philippines, the E‑commerce Operations Specialist ensures operational excellence and platform hygiene across all E‑commerce channels. This role focuses on warehouse operations coordination, customer service alignment, SOP adherence, daily system checks, and performance reporting, ensuring the online business runs smoothly, accurately, and at scale.

What You’ll Do

• Coordinate warehouse (WH) operations to support accurate, timely E‑commerce fulfilment
• Partner with Customer Service teams to ensure issue resolution, SLA adherence, and customer experience quality
• Track and monitor enabler KPIs and SOP adherence, flagging risks and gaps proactively
• Perform regular site integrity checks, including SIS UI/UX, content accuracy, and functionality
• Conduct daily platform checks across all channels (SKUs, pricing, campaigns, orders, sales in SAP)
• Ensure data accuracy and system alignment between platforms and SAP
• Update and maintain daily sales and performance reports
• Support investigation and resolution of order, fulfilment, or system discrepancies
• Work closely with the E‑commerce Executive and enabler to ensure operational readiness for campaigns
• Identify operational improvement opportunities and support process standardization

What You’ll Bring to the Table

• 2–4 years of experience in E‑commerce operations, supply chain, or customer operations
• Hands‑on exposure to warehouse coordination and fulfilment processes
• Experience working with E‑commerce platforms and enablers
• Strong understanding of SOPs, controls, and operational KPIs
• Comfortable performing daily checks, reconciliations, and reports
• Experience with SAP or ERP systems preferred
• High attention to detail with a strong execution and follow‑through mindset
• Strong coordination and communication skills

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

Job Category: Corporate