Ecommerce Manager

VRI Crew; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

VRI Crew is seeking a senior e-commerce professional to own and optimize daily platform performance, merchandising, and campaign support. You will collaborate with Brand Marketing, Digital Marketing, and Customer Care to drive revenue, improve conversions, and streamline checkout.

The role requires strong analytical skills, 4–7 years in e-commerce or growth marketing, and familiarity with Shopify. Join a dynamic team in Asia-Pacific retail growth initiatives.

Qualifications

• Bachelor’s Degree from a reputable university.
• At least 4–7 years’ professional experience in e-commerce, digital merchandising, or growth marketing.
• Strong commercial and analytical skills.
• Experience managing e-commerce platforms or online stores in a retail, experience with Shopify is a plus.
• Relevant product and industry knowledge.
• Critical thinking and problem-solving proficiency.

Responsibilities

• Own day-to-day performance of the e-commerce platform, including revenue, conversion rate, average order value, and repeat purchase.
• Plan and execute e-commerce support for brand campaigns, launches, and seasonal initiatives.
• Coordinate with Brand Marketing and Demand Managers to ensure products, categories, and storytelling are clearly and accurately represented online.
• Partner with Digital Marketing to ensure paid, CRM, and organic traffic lands into effective conversion-optimized pages.
• Identify customer journey friction points and implement improvements to site navigation, content clarity, and checkout flow.
• Work closely with Customer Care to address recurring customer issues and reduce e-commerce-related complaints.
• Manage and prioritize the e-commerce enhancement roadmap from a marketing and business perspective.
• Coordinate with IT, platform vendors, and external partners on site enhancements and fixes.
• Monitor and report e-commerce performance, customer behavior, and campaign effectiveness.
• Stay up to date on e-commerce, digital merchandising, and conversion optimization best practices.

Skills

E-commerce

Digital merchandising

Growth marketing

Analytical skills

Critical thinking

Problem solving

Education

Bachelor's Degree

Tools

Shopify

Job description

Responsibilities

Job Description Own day-to-day performance of the e-commerce platform, including revenue, conversion rate, average order value, and repeat purchase Manage online merchandising across homepage, category pages, search results, and promotional placements

Plan and execute e-commerce support for brand campaigns, launches, and seasonal initiatives Coordinate with Brand Marketing and Demand Managers to ensure products, categories, and storytelling are clearly and accurately represented online Partner with Digital Marketing to ensure paid, CRM, and organic traffic lands into effective conversion-optimized pages

Identify customer journey friction points and implement improvements to site navigation, content clarity, and checkout flow Work closely with Customer Care to address recurring customer issues and reduce e-commerce-related complaints Manage and prioritize the e-commerce enhancement roadmap from a marketing and business perspective

Coordinate with IT, platform vendors, and external partners on site enhancements and fixes Monitor and report e-commerce performance, customer behavior, and campaign effectiveness Stay up to date on e-commerce, digital merchandising, and conversion optimization best practices

Other Duties and Responsibilities

Collaborate with cross-functional teams, including Digital Marketing, Creatives, Customer Care, Retail Operations, E-Commerce Operations, Omnichannel, and IT Support omnichannel initiatives by aligning online and offline promotions and campaigns

Evaluate current e-commerce tools and explore third party solutions Conduct regular analysis of competitors and market trends in digital commerce Liaise with external vendors and partners supporting the e-commerce platform

Minimum Qualifications

Bachelor’s Degree from a reputable university

At least 4-7 years’ professional experience in e-commerce, digital merchandising, or growth marketing Strong commercial and analytical skills Experience managing e-commerce platforms or online stores in a retail, experience with shopify is a plus

Relevant product and industry knowledge Critical thinking and problem-solving proficiency

Why Join

Us? Be part of Asia’s largest all-natural product retailer for 25 years! Enjoy our beautiful and employee–friendly stores/office, with cute office pets in our HQ.

Experience on-the-job skill development and mentoring program. Learn from our in-house and external trainings. Grow and challenge yourself to join our leadership development program.

Work in a Company that values an entrepreneurial mindset on the job. Feel secure in our above industry compensation package. Join an organization that has a high retention rate, where people love where they work.