Ecommerce Fulfillment Operations Lead

Dermorepubliq Corporation; Manila; On-site; PHP 700,000 - 950,000; Full time

Job summary

Dermorepubliq Corporation is seeking a Fulfillment Manager to lead daily fulfillment operations for e-commerce orders, ensuring accurate, on-time processing and handover to couriers. The role requires overseeing manpower, shifts, and KPI-based performance across platforms.

Successful candidates bring 2–3 years in fulfillment or logistics, strong leadership, and proficiency with WMS/OMS/ERP tools, plus solid data analysis and communication skills.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or related field.
• 2–3 years in fulfillment, warehouse, logistics, e-commerce, or operations with supervisory exposure.
• Experience managing large teams, multiple shifts, and high-volume orders.

Responsibilities

• Oversee daily fulfillment operations, manpower, attendance and shifts.
• Monitor orders, packing capacity, SLA, and KPIs across platforms.
• Coordinate with Sales & Marketing for capacity when campaigns run high.
• Track packing errors, returns, and courier handover issues.
• Review reports and address productivity and process concerns.
• Manage account health metrics and platform performance indicators.
• Liaise with 3PL/courier partners on handover and discrepancies.
• Support inventory, warehouse, production, HR and other departments.
• Handle admin and HR matters for the Fulfillment team.
• Lead supervisors and ensure compliance with procedures and safety.

Skills

Leadership

Team management

Data analysis

Excel/Sheets

Stakeholder mgmt

Communication

Problem-solving

Education

Bachelor's degree in Business Administration, Supply Chain Management, Logistics

Tools

WMS

OMS

ERP

Marketplace tools

Job description

Dermorepubliq Corporation is seeking a Fulfillment Manager to lead daily fulfillment operations for e-commerce orders, ensuring accurate, on-time processing and handover to couriers. The role requires overseeing manpower, shifts, and KPI-based performance across platforms.

Successful candidates bring 2–3 years in fulfillment or logistics, strong leadership, and proficiency with WMS/OMS/ERP tools, plus solid data analysis and communication skills.