Ecommerce/Enterprise Technical Support/ Developer (Ecommerce - Shopify, Amazon etc.) Hybrid Setup

Reliasourcing Inc.; Philippines; On-site; PHP 268,000 - 357,000; Full time

Job summary

Reliasourcing Inc. is seeking a skilled Tier 2-3 technical support specialist to resolve complex issues and investigate failed orders using Logz.io. You will deliver timely resolutions via Zendesk and escalate with detailed findings.

In this role, you will work with Jira to fix backend bugs, monitor orders through CRM platforms, and support eCommerce storefronts such as Amazon, Shopify, and Gorgias, enabling smooth B2B/B2C operations.

Qualifications

• Two or more applications or data integrations
• Data mapping and synchronization
• Experience handling product listings and SKUs
• Product synchronization to websites
• Inventory synchronization
• APIs integrations

Responsibilities

• Provide Tier 1 technical support and resolve complex issues
• Investigate failed orders and perform Root Cause Analysis (RCA) using Logz.io
• Deliver resolutions through Zendesk or elevate issues with complete findings
• Resolve backend issues and bugs using Jira
• Monitor and troubleshoot orders using CRM platforms
• Support eCommerce platforms including Amazon, Shopify, and Gorgias

Skills

Tier 2-3 support

eCommerce experience

Root Cause Analysis

CRM platforms

Jira

Zendesk

Logz.io

International support

Tools

Jira

Zendesk

Logz.io

Shopify

Amazon

Gorgias

Job description

Responsibilities:

• Provide Tier 1 technical support and resolve complex issues
• Investigate failed orders and perform Root Cause Analysis (RCA) using Logz.io
• Deliver resolutions through Zendesk or elevate issues with complete findings
• Resolve backend issues and bugs using Jira
• Monitor and troubleshoot orders using CRM platforms
• Support eCommerce platforms including Amazon, Shopify, and Gorgias

Requirements:

• Integration of 2 or more applications or software or data
• Data Mapping and Data Synchronization
• Experience handling Product listing and SKUs
• Product Synchronization to websites
• Inventory Synchronization
• API Integrations
• At least 1 year of Tier 2-3 Technical Support experience
• Strong eCommerce experience (Amazon, Shopify, Gorgias)
• B2B and/or B2C support experience
• International customer support experience
• Strong analytical and troubleshooting skills, including RCA