Ecommerce Customer Support Specialist Onsite

Pulse Connect; Metro Manila; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Paid training

HMO + government benefits

Career growth

Job summary

Pulse Connect in the Philippines is seeking a Customer Support Associate (Ecommerce Account) to deliver exceptional service by handling inbound and outbound calls, addressing inquiries, and resolving concerns with professionalism and empathy.

You will document interactions accurately, follow established procedures, and strive to meet individual and team performance metrics while contributing to a positive customer experience.

Qualifications

• Excellent English written and spoken communication
• Willing to work onsite in the Philippines
• Good basic computer navigation and typing skills
• Customer service or call center experience is an advantage but not required

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

English communication

Phone communication

Typing

Customer service experience

Onsite work

Education

High School / Senior High / College graduate

Job description

Pulse Connect in the Philippines is seeking a Customer Support Associate (Ecommerce Account) to deliver exceptional service by handling inbound and outbound calls, addressing inquiries, and resolving concerns with professionalism and empathy.

You will document interactions accurately, follow established procedures, and strive to meet individual and team performance metrics while contributing to a positive customer experience.