Onsite E-Commerce Support Associate: Growth & Perks

Pulse Connect; Pasig; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Paid training

HMO and government-mandated benefits

Career growth opportunities

Job summary

Pulse Connect is seeking an E-Commerce Customer Service Representative to handle inbound and outbound calls and deliver exceptional customer support. This onsite role is based in Pasig and targets 1-3 years of experience with a High School, Senior High, or College graduate background.

The position offers paid training, benefits, and opportunities for growth within a customer service environment. Strong English communication and professional phone etiquette are essential for success.

Qualifications

• High School/Senior High/College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

English proficiency

Phone communication

Typing skills

Basic computer skills

Customer service experience

Education

High school or higher

Job description

Pulse Connect is seeking an E-Commerce Customer Service Representative to handle inbound and outbound calls and deliver exceptional customer support. This onsite role is based in Pasig and targets 1-3 years of experience with a High School, Senior High, or College graduate background.

The position offers paid training, benefits, and opportunities for growth within a customer service environment. Strong English communication and professional phone etiquette are essential for success.