Ecommerce Customer Support Specialist

MAIDEHAO TRADING CORP.,; Laguna; On-site; PHP 223,000 - 312,000; Full time

Job summary

MAIDEHAO TRADING CORP. in Laguna seeks a proactive Customer Service Representative to handle inquiries via chat, resolve issues, and provide product information.

You will process orders, returns, refunds, update customer records, and coordinate with other departments to ensure timely order fulfillment. The role requires attention to detail, ability to multitask during high-volume campaigns, familiarity with CRM tools, and a commitment to meeting performance metrics such as response time and

Qualifications

• Experience in e-commerce customer support.
• Ability to multitask during high-volume campaigns.
• Proficient in data tracking and reporting.
• Coordination with warehouse, logistics, and operations teams.
• Attention to detail in order accuracy and customer records.
• Familiarity with CRM tools and seller center dashboards.

Responsibilities

• Respond to customer inquiries in chat promptly and professionally.
• Address and resolve customer concerns, complaints, and issues.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, exchanges, and refunds as needed.
• Maintain customer records and update account information.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure resolution and satisfaction.
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction.
• Stay updated on product knowledge, promotions, and company updates.
• Coordinate with team members and other departments to ensure timely order fulfillment.
• Support live selling operations when needed.
• Perform other duties and tasks that may be assigned by the immediate supervisor.

Skills

E-commerce support

Multitasking

CRM tools

Data reporting

MS Office

Attention to detail

Tools

CRM tools

Seller center dashboards

Job description

MAIDEHAO TRADING CORP. in Laguna seeks a proactive Customer Service Representative to handle inquiries via chat, resolve issues, and provide product information.

You will process orders, returns, refunds, update customer records, and coordinate with other departments to ensure timely order fulfillment. The role requires attention to detail, ability to multitask during high-volume campaigns, familiarity with CRM tools, and a commitment to meeting performance metrics such as response time and