Multichannel Customer Support Specialist (Entry Level)

Work-1 Manpower Recruitment Services; Laguna; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Insurance Health & Wellness

Professional Development

Job Training

Job summary

Work-1 Manpower Recruitment Services in Laguna, Philippines, is seeking a Customer Service Representative to respond to inquiries via phone, email and chat and to provide product information while resolving issues. A Diploma in a relevant field and 0–2 years experience are desirable.

The role requires strong English communication, excellent customer service orientation, and basic technical skills for call center operations.

Qualifications

• Diploma in a relevant field.
• 0–2 years experience.
• Strong English language proficiency.
• Excellent customer service orientation.
• Basic technical skills related to call center operations.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries through various channels including phone, email, and chat.
• Provide information about products and services, resolving customer issues efficiently.
• Maintain accurate records of customer interactions in the system.
• Collaborate with team members to improve customer experience and service processes.

Skills

Strong English language proficiency

Excellent customer service orientation

Basic technical skills related to call

Education

Diploma in a relevant field

Job description

Work-1 Manpower Recruitment Services in Laguna, Philippines, is seeking a Customer Service Representative to respond to inquiries via phone, email and chat and to provide product information while resolving issues. A Diploma in a relevant field and 0–2 years experience are desirable.

The role requires strong English communication, excellent customer service orientation, and basic technical skills for call center operations.