eClinicalWorks Experience | Patient Scheduling Specialist | Hybrid | Night Shift

Infinit-O; Pasay; On-site; PHP 223,000 - 446,000; Full time

Job summary

Infinit-O in the Philippines is seeking a customer-focused support specialist to respond to inquiries, research issues, and provide accurate answers.

You will document interactions, read product and policy documents, and collaborate with the team to improve processes, leveraging eCW and MS Office skills.

Qualifications

• Experience with eClinicalWorks (eCW) is preferred.
• Excellent Communication Skills (Oral and Written) B2 CEFR
• Keen attention to details
• Problem Solving Skills
• Knowledge in Microsoft Office

Responsibilities

• Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures.
• Assist customers with a variety of issues and questions, ensuring a positive experience.
• Gather relevant information, research inquiries, and provide accurate and helpful responses.
• Document customer interactions thoroughly and accurately.
• Read and understand documents related to products, services, and policies.
• Continuously strive to improve customer satisfaction and experience.
• Communicate effectively with customers and colleagues, both verbally and in writing.
• Collaborate with team members to optimize processes and achieve team goals.

Skills

eClinicalWorks (eCW)

Communication skills

Attention to detail

Problem solving

Tools

Microsoft Office

Job description

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.

We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.

As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.

Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

Key Responsibilities:

• Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures.

• Assist customers with a variety of issues and questions, ensuring a positive experience.

• Gather relevant information, research inquiries, and provide accurate and helpful responses.

• Document customer interactions thoroughly and accurately.

• Read and understand documents related to products, services, and policies.

• Continuously strive to improve customer satisfaction and experience.

• Communicate effectively with customers and colleagues, both verbally and in writing.

• Collaborate with team members to optimize processes and achieve team goals.

Requirements

• Experience with eClinicalWorks (eCW) is preferred.

• Excellent Communication Skills (Oral and Written) B2 CEFR

• Keen attention to details

• Problem Solving Skills

• Knowledge in Microsoft Office