Customer Experience Associate (Patient Scheduler)

Infinit-O Global, Limited; Pasay; On-site; PHP 312,480 - 513,360; Full time

Job summary

Infinit-O Global, Limited is seeking a Customer Experience Associate (Patient Scheduler) in Pasay City, Philippines. The role focuses on end-to-end patient intake, high-volume scheduling across clinical departments, and clear communication with patients on costs and processes.

Responsibilities include real-time insurance checks, prior authorizations, POS collections, and maintaining data accuracy in the EHR system. Strong medical terminology knowledge and Epic/ECW familiarity are highly valued.

Qualifications

• Proficiency in medical terminology is required.
• Basic knowledge of ICD-10/CPT coding is required.
• Excellent verbal and written communication skills.
• Ability to stay calm under pressure in a fast-paced environment.
• Epic experience is highly preferred (Epic Prelude & Cadence).

Responsibilities

• Coordinate end-to-end patient intake and registration.
• Schedule high-volume appointments across departments per protocols.
• Perform real-time insurance eligibility checks and obtain prior authorizations.
• Counsel patients on financial responsibilities and POS collections.
• Maintain EHR data integrity by merging duplicates and updating coverages.
• Act as patient navigator, providing instructions and resolving scheduling conflicts.

Skills

Medical terminology

ICD-10/CPT basics

Communication

Calm under pressure

Epic Prelude

Epic Cadence

eClinical Works

Education

College-level education or graduate

Associate’s degree in Healthcare Administration or related field

Tools

Epic Prelude (Registration)

Epic Cadence (Scheduling)

eClinical Works

Job description

Customer Experience Associate (Patient Scheduler)

Pasay City Central Post Office, Philippines | Posted on 07/13/2026

Infinit-O is the trusted customer‑centric and sustainable leader in Business Process Optimization for Small and Medium businesses in the Financial Services, Healthcare, and Technology sectors by delivering continuous improvement through technology, data, and people.

Job Description

• Patient Intake & Registration: Coordinate the end‑to‑end registration process, including gathering demographic information and obtaining necessary consent forms.
• Complex Scheduling: Manage high‑volume appointment scheduling across multiple clinical departments, ensuring adherence to provider‑specific protocols.
• Insurance Verification: Perform real‑time insurance eligibility checks, obtain prior authorizations, and communicate estimated out‑of‑pocket costs to patients.
• Financial Counseling: Assist patients in understanding their financial responsibilities and facilitate Point‑of‑Service (POS) collections.
• Data Integrity: Maintain the accuracy of the Electronic Health Record (EHR) by identifying and merging duplicate records and updating insurance coverage.
• Patient Advocacy: Act as a navigator, providing directions, preparation instructions for procedures, and resolving scheduling conflicts with empathy.

Requirements

• Education: College‑level education or a College Graduate is required; an Associate’s degree in Healthcare Administration or a related field is a plus.
• Experience: Minimum of 1–2 years of experience in an inbound healthcare account, preferably in Patient Scheduling.
• Technical Skills: Proficiency in medical terminology and a strong understanding of ICD‑10/CPT coding basics.
• Communication: Exceptional verbal and written communication skills, with the ability to remain calm under pressure in a fast‑paced environment.
• Epic Experience: Highly preferred. Proven proficiency in Epic Prelude (Registration) and Epic Cadence (Scheduling) modules or eClinical Works.