Up to 22k awaits Financial Account CSAs in Baguio!

Concentrix Philippines; Tocmo; On-site; PHP 223,000 - 268,000; Full time

Benefits offered by this job

Health coverage

Performance bonuses

Career development

Training programs

Inclusive workplace

Job summary

Concentrix Philippines is seeking enthusiastic Financial Account Customer Service Associates to join our team in Baguio City, Benguet on a full-time basis. You will handle financial account inquiries and provide solutions to clients with professionalism and dedication.

The role offers competitive remuneration up to 22,000 PHP per month, with benefits designed to support growth, training, and a collaborative, inclusive workplace culture.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in a call centre or financial services environment is preferred.
• Excellent written and spoken English communication skills.
• Strong listening and problem‑solving abilities with a customer‑centric approach.
• Willingness to work flexible scheduling, including weekends.

Responsibilities

• Handle inbound and outbound customer inquiries relating to financial accounts and services.
• Process account-related requests including balance inquiries and verifications.
• Provide accurate information about financial products and services.
• Resolve customer issues professionally, escalating complex matters when appropriate.
• Document all customer interactions in company systems accurately and thoroughly.
• Maintain confidentiality and comply with data protection and regulatory requirements.
• Meet or exceed performance targets for call handling times and customer satisfaction.
• Collaborate with team members and supervisors to continuously improve service delivery.

Skills

Customer service

Communication

Financial services

Problem solving

Education

High school diploma

Job description

About us

Concentrix Philippines is a leading customer experience and business services company dedicated to delivering exceptional service excellence to our clients worldwide. We specialise in providing innovative customer service solutions across multiple industries, with a commitment to creating a supportive and inclusive workplace culture. Our mission is to empower our teams to achieve outstanding results whilst maintaining the highest standards of professionalism and integrity.

About the role

We are seeking enthusiastic and customer-focused Financial Account Customer Service Associates to join our growing team in Baguio City, Benguet on a full-time basis. This role offers an excellent opportunity to launch or advance your career in the financial services industry, with competitive remuneration of up to 22,000 PHP per month. As a Financial Account CSA, you will be at the forefront of our customer interactions, providing support and solutions to clients whilst representing Concentrix Philippines and our financial services clients with professionalism and dedication.

Key responsibilities

• Handle inbound and outbound customer inquiries relating to financial accounts, transactions, and services

• Process account-related requests including balance inquiries, transaction verifications, and service modifications

• Provide accurate and timely information to customers regarding financial products and services

• Resolve customer issues and complaints professionally, escalating complex matters when appropriate

• Document all customer interactions comprehensively and accurately in the company systems

• Maintain strict confidentiality and comply with data protection and regulatory requirements

• Meet or exceed performance targets including call handling times, customer satisfaction ratings, and quality metrics

• Collaborate with team members and supervisors to continuously improve service delivery

• Stay updated on company policies, procedures, and product knowledge

What we’re looking for

• High school diploma or equivalent qualification as a minimum requirement

• Proven customer service experience, preferably in a call centre or financial services environment

• Excellent verbal and written communication skills in English; proficiency in additional languages is advantageous

• Strong listening and problem-solving abilities with a customer-centric approach

• Ability to multitask and manage time effectively in a fast-paced environment

• Proficiency with computer systems and a willingness to learn new technologies and software platforms

• Professional demeanour with exceptional interpersonal skills

• Ability to work collaboratively within a team setting

• High level of accuracy and attention to detail

• Willingness to work flexible scheduling, including potential shifts and weekends as required

What we offer

At Concentrix Philippines, we are committed to supporting the wellbeing and professional growth of our employees. We offer a competitive compensation package with a salary of up to 22,000 PHP per month, alongside a range of benefits designed to enhance your career and quality of life. Our benefits include:

• Comprehensive health and wellness programmes, including medical and dental coverage

• Performance-based incentives and bonuses

• Opportunities for career advancement and professional development

• Training and skills development programmes to support your growth

• A collaborative and inclusive workplace culture that values diversity

• Employee assistance programmes and support services

• Work-life balance initiatives and flexible working arrangements where possible

• Social and recreational activities that foster team camaraderie