E-Learning Support Specialist

MicroSourcing; Manila; On-site; PHP 312,480 - 334,800; Full time

Benefits offered by this job

Above-market compensation (28k‑30k PHP

Healthcare from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Career advancement

Diverse and inclusive culture

Job summary

MicroSourcing is looking for an E-Learning Support Specialist in Eastwood, Quezon City for a full-time onsite night shift. The role blends customer support with administrative duties to deliver excellent client service.

The ideal candidate will have 1+ year in customer service or admin with leadership exposure, and experience with Salesforce, Stripe, and Zoom. Competitive benefits and a diverse culture are offered.

Qualifications

• 1 yr 7 mo – 2 yrs 9 mo in customer service or business administration with managerial or leadership exposure.
• Proficiency in CRM platforms such as Salesforce, Stripe and Zoom.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication skills.
• Proactive attitude, strong work ethic and teamwork.

Responsibilities

• Respond promptly to customer inquiries via email, SMS, and phone calls.
• Provide accurate information about products, services and company policies.
• Address and resolve customer inquiries and complaints, escalating when necessary.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Collaborate with team members to ensure consistent, high-quality service delivery.
• Manage schedules, calendars and appointments for internal teams or management.
• Organize and maintain reports, records and essential documents.
• Support team coordination by managing administrative logistics/tasks.
• Assist with basic project management tasks, event planning and other business-related needs.
• Demonstrate commitment to completing tasks on time, accurately and to a high standard.

Skills

Customer service

Communication

Time management

Problem solving

Team leadership

Multitasking

Tools

Salesforce

Stripe

Zoom

Job description

E-Learning Support Specialist – Eastwood, Quezon City | Full‑Time, Onsite, Night Shift

Job Overview

The E‑Learning Support Specialist role ensures exceptional service delivery and operational efficiency. The position involves a balanced combination of customer support responsibilities and administrative functions, requiring individuals to perform tasks efficiently while fostering a positive client experience. A team player with a strong work ethic and a commitment to excellence is essential.

Benefits

• Above‑market compensation, 28,000–30,000 PHP/month
• Healthcare coverage on day one (including dependents)
• Paid time‑off with cash conversion
• Group life insurance
• Performance bonuses
• Flexible work arrangements and work‑life harmony
• Opportunities for continuous learning and career advancement
• Diverse and inclusive culture

Key Responsibilities

• Respond promptly to customer inquiries via email, SMS, and phone calls.
• Provide accurate information about products, services and company policies.
• Address and resolve customer inquiries and complaints, escalating when necessary.
• Maintain accurate and up‑to‑date records of customer interactions and transactions.
• Collaborate with team members to ensure consistent, high‑quality service delivery.
• Manage schedules, calendars and appointments for internal teams or management.
• Organize and maintain reports, records and essential documents.
• Support team coordination by managing administrative logistics/tasks.
• Assist with basic project management tasks, event planning and other business‑related needs.
• Demonstrate commitment to completing tasks on time, accurately and to a high standard.

Intermediate Level (1 yr 7 mo – 2 yrs 9 mo of experience)

• Handle complex customer service cases and manage escalations independently.
• Oversee administrative workflows and contribute to team coordination.
• Supervise and mentor entry‑level team members.
• Participate in process improvement initiatives to enhance operational efficiency and customer experience.
• Work collaboratively with team members while demonstrating strong commitment and accountability.
• Qualifications:
  • 1 yr 7 mo – 2 yrs 9 mo in customer service or business administration with managerial or leadership exposure.
  • Proficiency in CRM platforms such as Salesforce, Stripe and Zoom.
  • Ability to manage multiple responsibilities in a fast‑paced environment.
  • Strong problem‑solving and decision‑making skills.
  • Excellent verbal and written communication skills.
  • Proactive attitude, strong work ethic and team‑player mentality.

Senior Level (3+ years of experience with managerial responsibilities)

• Lead and manage customer service and business administration teams.
• Develop and implement strategies to improve customer satisfaction and team performance.
• Resolve high‑level escalations and manage complex operational challenges.
• Oversee reporting, analysis and presentation of performance metrics to senior management.
• Mentor and guide team members across all levels, fostering a collaborative and high‑performing culture.
• Uphold and promote commitment to excellence and strong work ethic across the team.
• Qualifications:
  • 3+ years in relevant experience, with at least 1–2 years in a managerial role.
  • Expertise in CRM platforms and advanced business administration processes.
  • Demonstrated leadership and organizational skills with a proven track record of managing teams or projects.
  • Analytical mindset with ability to identify and implement process optimizations.
  • Excellent verbal and written communication skills.
  • Strong leadership qualities, work ethic and accountability.

Skills and Competencies (All Levels)

• Strong communication and interpersonal skills.
• Excellent time management and multitasking abilities.
• High attention to detail and accuracy in customer service and administrative tasks.
• Adaptability and problem‑solving skills in dynamic environments.
• Collaborative mindset and team‑player approach.
• Strong work ethic and commitment to delivering high‑quality outcomes.