E-Commerce Support Specialist – Orders & Customer Care

Baby Fourth's Couture; Meycauayan; On-site; PHP 223,000 - 335,000; Full time

Job summary

Baby Fourth's Couture is hiring an E-Commerce Staff to assist customers across Shopee, Lazada and TikTok. You will answer product inquiries, help with orders and payments, and monitor orders to ensure smooth processing.

You may also update order details, verify customer information, and coordinate with the warehouse to ensure orders are processed correctly and on time. Strong organization and clear communication are key.

Qualifications

• Must be organized and detail-oriented.
• Strong communication with customers.
• Willingness to learn and adapt to new platforms.
• Familiarity with online selling platforms is a plus.

Responsibilities

• Answer product inquiries from customers on ecommerce platforms.
• Help customers with orders and payments.
• Monitor and process orders to ensure timely fulfillment.
• Assist with customer concerns or complaints with a professional approach.
• Update order details and check customer information.
• Coordinate with the warehouse to ensure accuracy and on-time processing.

Skills

Organized

Attention to detail

Customer communication

Willing to learn

Online selling platforms

Job description

Baby Fourth's Couture is hiring an E-Commerce Staff to assist customers across Shopee, Lazada and TikTok. You will answer product inquiries, help with orders and payments, and monitor orders to ensure smooth processing.

You may also update order details, verify customer information, and coordinate with the warehouse to ensure orders are processed correctly and on time. Strong organization and clear communication are key.