Sales Supervisor

Palawan Group of Companies; Mandaluyong; On-site; PHP 446,400 - 1,004,400; Full time

Job summary

Palawan Group of Companies is seeking a dynamic sales leader to oversee our online platforms and drive revenue growth. The role includes supervising a sales team, monitoring performance metrics, and coordinating with Marketing for promotional campaigns.

The ideal candidate will have 2–3 years in sales, supervisory experience, and hands-on e-commerce store management. Strong analytical and leadership skills are essential for success in our fast-paced online business.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or related field.
• 2–3 years of experience in sales, preferably in e-commerce, retail, or online platforms.
• At least 1 year in a supervisory or team lead role.
• Hands-on experience managing online stores, digital promotions, or marketplace operations (Shopee, Lazada, TikTok Shop, etc.).
• Strong knowledge of e-commerce operations and platform management.
• Proficiency in MS Excel, Google Sheets, and sales reporting tools.
• Familiarity with digital marketing tools, analytics dashboards, and online store management systems.
• Ability to analyze sales data and implement effective strategies.
• Leadership and people management skills.

Responsibilities

• Supervise and lead the sales team handling online platforms (e.g., Facebook Page, TikTok Shop, PPAY - Future LAZADA, SHOPEE and ZALORA).
• Monitor daily sales performance, track KPIs, and ensure monthly/quarterly targets are met.
• Implement promotional campaigns and sales strategies in coordination with Marketing.
• Oversee product listing accuracy, pricing, inventory availability, and online store performance.
• Resolve escalated customer issues and ensure high customer satisfaction ratings.
• Analyze sales reports and recommend strategies for growth and improvement.
• Train, coach, and motivate sales associates to maximize productivity.
• Coordinate with Operations, Marketing, and Customer Service teams to ensure smooth execution of online sales activities.

Skills

Leadership

Negotiation

Communication

Problem-solving

Teamwork

Organizational skills

Multitasking

Customer focus

Adaptability

Education

Bachelor's Degree in Business Administration or related field

Digital marketing / e-commerce training

Experience in sales leadership

Tools

MS Excel

Google Sheets

Sales reporting tools

Analytics dashboards

Job description

Key Responsibilities

• Supervise and lead the sales team handling online platforms (e.g., Facebook Page, TikTok Shop, & PPAY - Future LAZADA, SHOPEE and ZALORA).
• Monitor daily sales performance, track KPIs, and ensure monthly/quarterly targets are met.
• Implement promotional campaigns and sales strategies in coordination with Marketing.
• Oversee product listing accuracy, pricing, inventory availability, and online store performance.
• Resolve escalated customer issues and ensure high customer satisfaction ratings.
• Analyze sales reports and recommend strategies for growth and improvement.
• Train, coach, and motivate sales associates to maximize productivity.
• Coordinate with Operations, Marketing, and Customer Service teams to ensure smooth execution of online sales activities.

Educational Background

• Bachelor’s Degree in Business Administration, Marketing, Management, or any related field.
• Additional training in digital marketing, e-commerce management, or sales leadership is an advantage.
• Minimum of 2–3 years of experience in sales, preferably in e-commerce, retail, or online platforms.
• At least 1 year in a supervisory or team lead role.
• Hands‑on experience managing online stores, digital promotions, or marketplace operations (Shopee, Lazada, TikTok Shop, etc.).
• Strong knowledge of e‑commerce operations and platform management.
• Proficiency in MS Excel, Google Sheets, and sales reporting tools.
• Familiarity with digital marketing tools, analytics dashboards, and online store management systems.
• Ability to analyze sales data and implement effective strategies.
• Strong negotiation, communication, and problem‑solving skills.
• Leadership and people management skills.
• Results‑driven with a proactive and innovative mindset.
• Excellent organizational and multitasking abilities.
• Strong customer focus and adaptability to fast‑paced online business trends.
• Integrity, accountability, and teamwork oriented.
• Ability to motivate and influence others to achieve sales goals.