E-commerce Supervisor

International Toyworld, Inc.; Parañaque; On-site; PHP 420,000 - 620,000; Full time

Job summary

International Toyworld, Inc. in Parañaque is seeking an experienced Warehouse Operations Supervisor to oversee daily e-commerce fulfillment, ensuring smooth order processing, accurate inventory and strong customer service for our local entity.

You will drive efficiency, coordinate with site management and head office stakeholders, ensure SOP compliance, and lead a team to maintain timely, accurate order processing and quality control across online marketplaces.

Qualifications

• Bachelor's degree is required.
• At least 2 years of related working experience.

Responsibilities

• Oversee stock management to ensure inventory accuracy and alignment with online publications and order fulfilment.
• Initiate process improvements to streamline order processing workflows.
• Lead a team of customer service staff handling online inquiries and ensure excellent service.
• Collaborate with site management to address stock issues, expiring items, slow-moving SKUs, and discrepancies between published and actual inventory.
• Ensure products are labelled with sku code, delivered date, expiry date, and other critical information.
• Supervise branch personnel, ensuring proper onboarding, adherence to SOPs, performance evaluations, and disciplinary actions when needed.
• Ensure order processing SOPs are implemented: verify orders, oversee picking, QC, packing, releasing, and price accuracy.
• Coordinate with site management/merchandising on product queries, RTV, and publishing across online marketplaces.
• Coordinate with accounting on transmittal schedules; maintain housekeeping and proper use of facilities/equipment.

Education

Bachelor's degree

Job description

Oversee daily e-commerce warehouse operations of the assigned entity, ensuring smooth order processing flow, effective customer service, inventory accuracy, while maintaining platform compliance and delivering seamless customer experience.

Objective

Drive operational efficiency, customer satisfaction, and sales performance by optimizing workflows, ensuring timely, accurate fulfillment and issue resolution liaising with different warehouse and head office functional stakeholders.

Specific Duties

1. Stock management specific to inventory accuracy in alignment with site management team to ensure that there’s no product left unpublished online or a cancelled order due to wrong inventory
2. Initiate process improvement to make order processing flow more efficient
3. Provide and promote excellent customer satisfaction by overseeing a team of customer service handling online inquiries
4. Work closely with the site management team to address critical stock issues, including expiring items, slow-moving SKUs, damaged products, and discrepancies between published and actual inventory
5. Ensure all products are properly labelled with important information that will affect product quality – sku code, delivered date, expiry date
6. Supervise personnel assigned in his/her branch by:
   • Ensuring that new employees are properly oriented on job duties and company/store policies and procedures.
   • Directing various activities to ensure proper implementation of company rules and regulations and standard operating procedures (SOPs).
   • Evaluating performance; recommending promotions, transfers, or dismissals.
   • Maintaining open-door communication to foster positive attitude towards company goals.
   • Motivating and counseling employees to maintain high morale and discipline; in coordination with the Personnel Department, insisting necessary disciplinary action on erring subordinates.
7. Ensure order processing SOPs are all in implement accordingly and in place
   • Check and verify order confirmation
   • Oversees picking, quality control, counter, packing, and releasing activities of the assigned business entity
   • Coordination with site management/merchandising team on product query, product condition concerns, RTV and product publishing across online marketplace of the assigned business entity
   • Validate price POS transactions – price discrepancies, accuracy of transaction vs promosys
   • Troubleshoot orders with concerns and issues and coordinate with E-Store Merchandising as required
   • Regularly checks and attends to concerns of SC brand specialists assigned to E-Store platforms.
8. Coordinate with accounting on transmittal schedule of branch SI
9. Ensure good housekeeping and proper maintenance/use of supplies/facilities/ equipment in accordance with approved guidelines.

Qualifications

• Bachelor's degree holder
• At least 2 years of related working experience