E-Commerce Staff

Nexus Ingredients Inc.; Valenzuela; On-site; PHP 279,000 - 502,000; Full time

Job summary

Nexus Ingredients Inc. is seeking an attentive Marketplace & Store Management specialist to run daily operations on Shopee, Lazada, and TikTok Shop.

You will manage product listings, ensure accurate pricing and stock, and monitor platform policies and campaigns. You will also handle BigSeller synchronization, inventory control, and cross-functional coordination with Warehouse, Marketing, and Finance to ensure seamless selling across marketplaces.

Qualifications

• Experience managing multi-marketplace listings across Shopee, Lazada, and TikTok Shop.
• Ability to monitor store health, policies, and campaigns.
• Strong collaboration with warehouse, marketing, finance and CS teams.

Responsibilities

• Operate daily with Shopee, Lazada, and TikTok Shop Seller Centers.
• Create, update, and audit product listings (titles, descriptions, images, prices, variations, SKU).
• Manage BigSeller for copylisting, synchronization, and inventory; monitor cross-platform sync.
• Oversee campaigns: flash sales, vouchers, discounts, shipping promos.
• Respond to customer inquiries via Douke; provide product/order/support info; maintain chat response rate.
• Monitor online inventory; coordinate with Warehouse on stock discrepancies; prevent overselling.
• Coordinate with Marketing, Finance, Warehouse, CS for smooth operations and timely updates.

Skills

E-commerce ops

Store management

Cross-functional coordination

Inventory management

Tools

BigSeller

Shopee Seller Center

Lazada Seller Center

TikTok Shop

Job description

Marketplace & Store Management

• Manage daily operations of Shopee, Lazada, and TikTok Shop Seller Centers.

• Monitor store status, account health, notifications, and marketplace updates.

• Ensure stores are properly maintained and operational.

• Monitor platform policies, requirements, and seller programs.

• Escalate technical issues and account concerns to the E-Commerce Supervisor/Manager.

Product Listing & Management

• Create, upload, and update product listings across Shopee, Lazada, and TikTok Shop.

• Maintain accurate:

  • Product titles

  • Product descriptions

  • Product images/videos

  • Prices

  • Variations

  • SKU

  • Product specifications

  • Stock levels

• Conduct product listing audits to ensure accuracy and completeness.

• Monitor inactive, delisted, rejected, or out-of-stock products.

• Update product information and pricing based on approved changes.

BigSeller Management

• Manage and monitor product listings using BigSeller.

• Use BigSeller for copylisting, product synchronization, inventory management, and order management.

• Monitor synchronization between BigSeller and Shopee, Lazada, and TikTok Shop.

• Check for listing, stock, price, or SKU synchronization errors.

• Perform mass updates when applicable.

• Ensure product information is properly mapped across different marketplaces.

• Monitor and resolve discrepancies between BigSeller and individual Seller Centers.

• Coordinate with the E-Commerce Supervisor regarding system or synchronization issues.

Campaign & Promotion Management

• Monitor and participate in Shopee, Lazada, and TikTok Shop campaigns.

• Nominate and submit products for applicable campaigns.

• Set up and monitor approved:

  • Flash Sales

  • Vouchers

  • Discounts

  • Free Shipping programs

  • Payday campaigns

  • Double-Day campaigns

  • Platform-specific promotional programs

• Verify campaign prices, discounts, schedules, and participating products.

Customer Service & Chat Management

• Respond to customer inquiries through Douke.

• Provide accurate information regarding products, orders, payments, shipping, returns, and refunds.

• Maintain the required marketplace chat response rate.

• Handle customer concerns professionally and promptly.

• Escalate complex customer concerns when necessary.

Inventory Management

• Monitor online inventory across Shopee, Lazada, and TikTok Shop.

• Ensure stock quantities are properly synchronized through BigSeller.

• Coordinate with the Warehouse Team regarding stock discrepancies.

• Monitor low-stock and out-of-stock products.

• Prevent overselling caused by inaccurate inventory.

• Assist in monitoring fast-moving and slow-moving products.

Cross-Functional Coordination

• Coordinate with the Warehouse Team regarding orders and inventory.

• Coordinate with Marketing/Creative Team regarding product images, videos, banners, and promotional materials.

• Coordinate with Finance regarding sales, payouts, fees, and reconciliation concerns.

• Coordinate with Customer Service regarding customer concerns.

• Provide timely updates to the E-Commerce Supervisor/Manager.